Dynamic Restaurant Manager with a proven track record at Bref @ M Resort, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in inventory control and operations management, I successfully increased revenue by optimizing table turnover and menu offerings, ensuring a memorable dining experience for all guests.
Hi, I’m
Mohd Firdaus Mustafa
Restaurant Manager
Kuala Lumpur,14
Summary
Overview
15
years of professional experience
2
Languages
Work History
Bref @ M Resort
Restaurant Manager
12.2023 - Current
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bref by Darren Chin
Assistant Restaurant Manager
09.2019 - 11.2023
Job overview
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.
La Risata
Assistant Restaurant Manager
03.2016 - 07.2017
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Songket Restaurant
Restaurant Manager
01.2012 - 09.2015
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
La Risata
Floor Supervisor
03.2010 - 12.2012
Job overview
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Delegated tasks to employees to enhance productivity and workflow.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
The Daily Grind
Floor Captain
10.2009 - 03.2010
Job overview
- Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
- Addressed any customer complaints or concerns professionally and courteously, ensuring a positive resolution for all parties involved.
- Managed reservations and coordinated seating arrangements for optimal guest experience and maximum occupancy utilization.
- Improved customer satisfaction by efficiently managing the dining floor and addressing guest concerns promptly.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers and repeat business.
- Trained new employees on restaurant policies, menu items, and service standards, leading to increased staff competency.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Education
Kolej Montevest SibertekBangi, Selangor
Sijil Kemahiran Tahap 1-Automotif
06.2009
University Overview
Sekolah Menengah Keb Dato’ Undang Musa Al-HajNegeri Sembilan
Sijil Pelajaran Malaysia
12.2008
University Overview
Timeline
Restaurant Manager
Bref @ M Resort
12.2023 - Current
Assistant Restaurant Manager
Bref by Darren Chin
09.2019 - 11.2023
Assistant Restaurant Manager
La Risata
03.2016 - 07.2017
Restaurant Manager
Songket Restaurant
01.2012 - 09.2015
Floor Supervisor
La Risata
03.2010 - 12.2012
Floor Captain
The Daily Grind
10.2009 - 03.2010
Kolej Montevest Sibertek
Sijil Kemahiran Tahap 1-Automotif
Sekolah Menengah Keb Dato’ Undang Musa Al-Haj
Sijil Pelajaran Malaysia
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