Mohd Firdaus Johar

• Lead Systems Implementation For Hotel Royal Signature and Baba House, Melaka
• Managed WiFi Systems for Three Property under Hotel Royal Group
• Managed IPTV systems for Three Property under Hotel Royal Group
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Oversaw IT department operations and training.
• Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Oversaw development and implementation of improvements to support network operations.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Coordinated technical training and personal development classes for staff members.
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Coordinated secure system access of users to various department systems and platforms.
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Implemented and maintained technology and software budget.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems.

• Assisting the Project Manager/Project Leader in project implementation of accounting software application
• Prepare and complete timely project updates to ensure accuracy and maintenance of all project documentations
• Collaborate with the consulting and R&D teams to determine how products and services could be made or modified to suite the clients' needs
• Key Accountabilities
o Provides professional consulting services in the areas of product/service customizations, business process, complex custom reports and special projects as related to implementation effort
o Analyze existing client systems, interface requirements, business process and operational needs
o Participates in establishing and monitoring of client implementation
o Adept at identifying and framing problems, setting priorities, and making critical assessments

Special Project;
As Project Manager ( IT Systems and Infrastructure)
1. Ramada Plaza Dua Sentral, Kuala Lumpur
2. Ramada Plaza Genting Highland, Pahang.
Responsibilities
• Prepare program budget, detailing budgets for individual project and developing and implementing contingency plans for the program.
• Prepare overall program plan for projects and review plans of individual projects. Oversee the implementation of all projects, coordinates activities of all project teams.
• Consolidate and maintain all projects progress, issues, risks logs and other identified project management activities and ensure all projects risks and issues are mitigated and prompt resolution of the issues.
• Communicate with all stakeholders of the program as well as the individual projects on a regular basis and liaise between the project team and other departments that are supposed to help in the project as well as organize meetings of all project teams.
• Regularly update the IT project management office on the project progress and development of the project and review project issue log and perform due diligence on risk impact analysis.
• Request periodic project reports from individual project leaders (external vendors and internal projects) and document all project events and milestones.
• Developing and implementing contingency plans for the program and manage risks for the programs and ensure that each project is within budget.
• Developing and communicating project goals and deliverables and managing conflict between individual project groups such as resources.
• Evaluate and access all project teams Identifying and evaluating all resources needed for the project as well as develop and implement the project life cycle management using accepted project methodologies.
• Determine timelines and deliverable for each project and facilitate decision making regarding the projects.
• To ensure each project follows procedures and comprehend on project phases, from project initiation to project closure activities.
Duties and Responsibilities :
1. Provides expertise on technical and maintenance of all systems including Comanche PMS, Back Office, Point Of Sales, PABX Systems, CCTV Systems and on how technology can be applied to improve overall business performance to satisfy out Guest, Owners and Internal Customers.
2. Provide on-site emergency support 24 hours a day, seven day a week for all critical applications, coordinates and communicates IT matters with Financial Controller as necessary.
3. Conduct Planning, installation and maintenance of scope of systems.
4. Maintain up-to-date documented inventory records of hardware, software and cabling.
5. Ensure all hardware and software are operative and in clean condition.
6. Negotiate vendor pricing and resources as appropriate. Also, supervise vendor activities while on site.
7. Deliver timely verbal progress reports to the Financial Controller as appropriate.
8. Prepares annual budget for IT Department.
9. Establishes and maintains effective employee relations.
10. Performs other duties and attends as assigned by Management from time to time.
11. Responsible to maintain full security of the entire hotel's information systems and to protect the company's information from others soliciting information.
12. Maintenance and enforcement of hotel IT security policy and procedures.
13. Perform regular backup data and ensure recovering capability.

Responsible for effectively maintaining and improving Hotel Royal systems by maximizing user efficiency, cost control, revenue generation and profitability opportunities while maintaining Hotel and Company standards.
Duties and Responsibilities :
1. Provides expertise on technical and maintenance of all systems including Micros Fidelio systems, Opera PMS, Micros Point of Sales, Backoffice Systems (Finance SUN Systems), Material Control Systems, Orisoft for HR, PABX Systems, CCTV Systems and on how technology can be applied to improve overall business performance to satisfy out Guest, Owners and Internal Customers.
2. Provide on-site emergency support 24 hours a day, seven day a week for all critical applications, coordinates and communicates IT matters with Financial Controller as necessary.
3. Conduct Planning, installation and maintenance of scope of systems.
4. Maintain up-to-date documented inventory records of hardware, software and cabling.
5. Ensure all hardware and software are operative and in clean condition.
6. Provide on-going and timely systems support to all department.
7. Negotiate vendor pricing and resources as appropriate. Also, supervise vendor activities while on site.
8. Coordinates with Human Resources Manager to identify training needs of employees on computer systems, maintenance and application. Conduct monthly computer training as necessary.
9. Deliver timely verbal progress reports to the Financial Controller as appropriate.
10. Prepares annual budget for IT Department.
11. Establishes and maintains effective employee relations.
12. Performs other duties and attends as assigned by Management from time to time.
13. Responsible to maintain full security of the entire hotel's information systems and to protect the company's information from others soliciting information.
14. Maintenance and enforcement of hotel IT security policy and procedures.
15. Perform regular back-p data and ensure recovering capability.

As IT Executive ( Part of pre-opening Team)
Special Task :-
Manage computer system installation, maintenance and troubleshooting for hotel software (Micros Fedilio systems, Micros Outlet system, Sun Accounting systems-MFF).
Manage operating system (Win98, Win XP, and Win2000), DC server (Win2000) and Mail Exchange server.
Manage/monitor backup data for Database system.
Maintain/troubleshoot network connectivity and supporting task.
Maintain network traffic, firewall system and internet connectivity.
Monitor CCTV server.
Responsibilities:
* Maintenance of I.T. systems, management of software & hardware,24-hour coverage for hotel via procedures, analysis & resolution of system questions & problems
* Produce strategic, tactical I.T. business plans, capital & operating budgets
* Analyze software/hardware problems to detect/correct deficiencies, malfunctions and irregularities
* Implement procedures designed to ensure data back-up and emergency recovery operations are in place, protect data base from loss or damage in case of system failure
* Report status of I.T. operations/progress to executive management
* Review technology related operations/equipment to ensure efficiency, productivity
* Evaluate and define hotel and user requirements to determine feasibility of purchasing requested enhancements
* Develop training programs; to increase user knowledge of systems, foster use of systems to ensure high degree of computer proficiency
* Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
* Schedule routine, preventative maintenance, daily clerical functions regarding integrity of computer systems
Project Name: Server & Network Cabling, Hotel Software.
- Setup & Configure Server For Micros Fidelio systems
- Opera PMS - Front Office Systems
- Micros Outlet systems
- MFF - Sun Accounting systems
- Setup VPN and testing connection.
- Supervise on network cabling.
- Guide end user to use VPN.
- Maintain Back Office System
- Daily backup system
- Setup PC for user.
- Configure PC to access network/domain.
- Install and configure printer server
Project Name: CCTV Server systems
- Install CCTV remote system for client
- Monitor network connection From HQ to User at branch.
- Troubleshoot network connection failure
- Maintain Desktop PC for user
Project Name: Attandence Systems.
- Setup PC for user.
- Configure PC to access network/domain.
- Install and configure printer server

As Team Lead IT Support Engineer
Special Task :-
Support For Shell System Software & Hardware.
Manage computer system installation, maintenance and troubleshooting.
Manage operating system (Win98, Win XP, and Win2000) and DC server (Win2000).
Manage/monitor backup data for Database system.
Maintain/troubleshoot network connectivity and supporting task.
Maintain network traffic, firewall system and internet connectivity.
Monitor CCTV server.
Project Name: Shell Support
- Setup VPN and testing connection.
- Supervise on network cabling.
- Guide end user to use VPN.
- Install Top Tier Sale System
- Maintain Back Office System
- Radiant , lighthouse system
- Daily backup system
- Provenco system support for credit card.
- Install and maintain Vsat satellite connection (MAXIS).
Project Name: Maxis Support
- Install LANDesk remote system for client
- Monitor network connection From HQ to User at branch.
- Troubleshoot network connection failure
- Maintain Desktop PC for user
Project Name: Royal & Sun.
- Setup PC for user.
- Configure PC to access network/domain.
- Install and configure printer server
Project Name: BASF Pasir Gudang.
- Setup PC for user.
- Configure PC to access network/domain.
- Install and configure printer server.
- Install and configure Lotus Note Email for User.
- Maintain Replicating Lotus Note Server
Project Name: VinceBio Pasir Gudang.
- Setup PC for user.
- Configure PC to access network/domain.
- Install and configure printer server.
- Maintain Server system.
- Maintain Backup system
Project Name: EON Bank.
- Setup PC for user.
- Configure PC to access network/domain.
- Install and configure printer server.
- Maintain Server system.
- Maintain Backup system
Project Name: Al Rajhi Bank.
- Setup PC for user.
- Configure PC to access network/domain.
- Install and configure printer server.
- Maintain Server system.
- Maintain Backup system