Good
MOHD FIRDAUS BIN SHUKRI
SHIFT LEADER
NEGERI SEMBILAN,NILAI
Summary
Dynamic team leader with a proven track record at Asia Aircond Malaysia, excelling in team motivation and mentoring. Enhanced productivity through effective work planning and problem-solving, fostering a culture of collaboration. Recognized for developing team members' skills, resulting in significant performance improvements and increased employee engagement.
Overview
20
20
years of professional experience
1
1
Language
Work History
Team Leader
Asia Aircond Malaysia
02.2020 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Kitchen Staff Member
Firabib Group
01.2019 - 02.2020
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Barista
Hussain Nasi Kandar
02.2005 - 12.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service
Hasani Books Store
02.2010 - 12.2013
- Assessed and resolved customer service problems and executed solutions.
- Provided exceptional customer service, leading to increase in repeat patronage.
- Promoted positive member relations through providing excellent customer service.
- Increased repeat clientele through exceptional customer service and attention to detail.
Education
DIPLOMA - PENDAWAIAN ELETRIK
IKM SEBERANG PERAI
SEBERANG PERAI09.2019
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Mentoring
Documentation and reporting
People management
Team building
Software
Timeline
Team Leader
Asia Aircond Malaysia
02.2020 - 01.2025
Kitchen Staff Member
Firabib Group
01.2019 - 02.2020
Customer Service
Hasani Books Store
02.2010 - 12.2013
Barista
Hussain Nasi Kandar
02.2005 - 12.2018
DIPLOMA - PENDAWAIAN ELETRIK
IKM SEBERANG PERAI