Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
MOHD FIRDAUS BIN SHUKRI

MOHD FIRDAUS BIN SHUKRI

SHIFT LEADER
NEGERI SEMBILAN,NILAI

Summary

Dynamic team leader with a proven track record at Asia Aircond Malaysia, excelling in team motivation and mentoring. Enhanced productivity through effective work planning and problem-solving, fostering a culture of collaboration. Recognized for developing team members' skills, resulting in significant performance improvements and increased employee engagement.

Overview

20
20
years of professional experience
1
1
Language

Work History

Team Leader

Asia Aircond Malaysia
02.2020 - 01.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Kitchen Staff Member

Firabib Group
01.2019 - 02.2020
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Barista

Hussain Nasi Kandar
02.2005 - 12.2018
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Customer Service

Hasani Books Store
02.2010 - 12.2013
  • Assessed and resolved customer service problems and executed solutions.
  • Provided exceptional customer service, leading to increase in repeat patronage.
  • Promoted positive member relations through providing excellent customer service.
  • Increased repeat clientele through exceptional customer service and attention to detail.

Education

DIPLOMA - PENDAWAIAN ELETRIK

IKM SEBERANG PERAI
SEBERANG PERAI
09.2019

Skills

Team supervision

Software

Good

Timeline

Team Leader

Asia Aircond Malaysia
02.2020 - 01.2025

Kitchen Staff Member

Firabib Group
01.2019 - 02.2020

Customer Service

Hasani Books Store
02.2010 - 12.2013

Barista

Hussain Nasi Kandar
02.2005 - 12.2018

DIPLOMA - PENDAWAIAN ELETRIK

IKM SEBERANG PERAI

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