MOHD FEDZRIN BIN AMIN
RETAIL ASSISTANT
Petaling Jaya, Selangor
Summary
Dynamic retail professional with experience at 99 Speedmart, excelling in customer engagement and personalized service. Proven teamwork and problem-solving skills led to enhanced customer satisfaction and streamlined operations. Adept at training new staff and maintaining a welcoming environment, ensuring memorable shopping experiences while effectively managing high-pressure situations.
Overview
10
10
years of professional experience
Work History
Retail Sales Assistant
99 Speedmart
10.2020 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Sales Assistant
Shell Station
04.2018 - 09.2020
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Hotel Waiter
Le Meridien Hotel
11.2014 - 02.2018
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Education
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN KUNAK JAYA
Kampung Kunak, Sabah, Malaysia 04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Kunak Jaya
Kampung Kunak, Sabah, Malaysia 04.2001 -
Skills
Teamwork
Retail sales
Problem-solving
Stock management
Customer assistance
Product knowledge
Refrences
Muhd KhairulNizam
Pengurus Cawangan
99Speedmart 1531 Mutiara Damansara
H/P : 01116253899
Gadafi Bin Yusof
Banquet Supervisor
Le Meridien Hotel, kota kinabalu,Sabah.
H/P : 0135414195
Timeline
Retail Sales Assistant
99 Speedmart
10.2020 - Current
Sales Assistant
Shell Station
04.2018 - 09.2020
Hotel Waiter
Le Meridien Hotel
11.2014 - 02.2018
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN KUNAK JAYA
04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Kunak Jaya
04.2001 -
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