Mohd Farhan Aizat Johamin
Operation Team Lead
Bayan Lepas,Pulau Pinang
Summary
Adept at leading and enhancing team performance, I spearheaded a content moderation team at Teleperformance Malaysia, significantly boosting efficiency and accuracy. My expertise in analytical thinking and decision-making, coupled with a strong foundation in cultural awareness, propelled project success rates. Achieved through strategic planning and fostering a collaborative work environment, I excel in driving operational excellence.
Operations professional with strong background in optimizing processes and driving team performance. Proven ability to lead collaborative efforts, adapt to changing demands, and deliver impactful results. Expertise in project management, workflow improvement, and team development. Known for reliability, strategic thinking, and fostering productive work environment.
Overview
2024
2024
years of professional experience
Work History
Operation Team Lead
Teleperformance Malaysia
- Lead, manage, and recruit a team of content moderators to achieve and maintain high quality of work in line with set expectations and KPI's.
- Enhance and bolster the team's comprehension of the labeling protocols, as well as the objectives and goals of their tasks and projects.
- Analysis and evaluation of outcome and active proposal for improvements to ensure high level of accuracy and efficiency.
- Arrange manpower accordingly to ensure full coverage and completion of tim-sensitive tasks.
- Offer direction, mentorship, and growth opportunities to assist individuals in pursuing their professional interests and objectives.
- Conduct prompt analysis of any issues, propose action plans, and guarantee their execution and completion within the agreed-upon timeframe.
Content Moderator (Video Hosting Platform)
Teleperformance Malaysia
03.2022 - 11.2023
- screen, monitor, and filter social media content advertisement (Short video and Livestream) to ensure contents and products are safe and suitable for targeted users in line with company's rules and regulations.
- Accurately and efficiently label contents based on relevant violation
- Analysis of the current market trends including identifying trending keywords as well as circumvention behavior that intends to bypass existing moderation guideline.
- Active discussion in identifying relevant update and modifications to existing guidelines to ensure moderation rules are up to date with the current market trends.
Senior Content Moderator (Advertisements)
Teleperformance Malaysia
05.2020 - 03.2022
- Collect feedbacks from the team regarding the current market trend to be presented to Team Leader
- Assisting with weekly team meetings and identifying performance improvement opportunities
- Assist in training with familiarisation and workflow for new hires on boarding
Social Media Content Moderation ( Advertisements)
Teleperformance Malaysia
06.2018 - 05.2020
- Regulate social media advertisements content that includes videos, photos, texts and landing pages to ensure compliance with platform's rules and policies.
- Analysing online trends that may violate or be detrimental to users
Education
English Language : Literature And Linguistics - English Language And Literature
International Islamic University Malaysia (IIUM)
Gombak, Selangor12.2018
Skills
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Active Listening
Analytical and Critical Thinking
Cultural Awareness
Timeline
Content Moderator (Video Hosting Platform)
Teleperformance Malaysia
03.2022 - 11.2023
Senior Content Moderator (Advertisements)
Teleperformance Malaysia
05.2020 - 03.2022
Social Media Content Moderation ( Advertisements)
Teleperformance Malaysia
06.2018 - 05.2020
Operation Team Lead
Teleperformance Malaysia
English Language : Literature And Linguistics - English Language And Literature
International Islamic University Malaysia (IIUM)