MOHD FARHAN BIN AZMEE
Manager, Toll Integrated Unit
Bandar Puncak Alam
Summary
Seasoned Experience Manager with a proven track record in successfully delivering complex projects, optimizing operational efficiency, and driving customer satisfaction. Proven ability to lead high-performing teams, foster collaborative environments, and exceed project objectives. Adept at managing project lifecycles, from initiation to closure, ensuring timely delivery and meeting client expectations. Skilled in process improvement, risk management, and customer relationship management. Committed to continuous learning and staying abreast of industry trends to deliver innovative and effective solutions.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Manager, Toll Integrated Unit
PLUS Berhad
Subang, 10
3 2020 - Current
- Head Of Unit for Toll Department
- Provide understanding of the organization's goals and translating them into a strategic technology departmental roadmap
- Drive initiatives delivery under toll modernization roadmap approved by the senior management
- Lead and coordinate any user requirement establishment for new payment method to ensure smooth implementation by ensuring business and technical gaps are addressed
- Responsible for the establishment of Toll Validation Center, the first of its kind in Malaysia’s highway industry
- Establish good relationship and communication with the authorities and stake holder to recover toll violation amount and establish long term solution as well as toll operation policy
- Responsible for plan, organize and implement PLUS Anti-Violation strategy
- Develop relevant business rules for the new technology such as RFID, MLLF, ANPR & Video Analytic to enhance toll operation, minimize revenue leakages and maximize recovery
- Establish and perform trend and pattern analysis on toll exceptional transactions to identify changes in behavioral or changes in the violation’s modus operandi
- Evaluate current process effectiveness through audit and data reconciliation
- Prepare and obtain approval for Management Paper on toll new initiatives (Operation & Technology)
- Lead, coach and guide the team to ensure the team are motivated and work in accordance with the organization’s policies and procedures as well as to achieve and support the department.
Senior IPMS Engineer
Lebuhraya Borneo Utara (LBU) Snd Bhd
Kuching, Sarawak
06.2017 - 02.2020
- Engage with the government authorities namely Kementerian Kerja Raya (KKR) and Jabatan Kerja Raya (JKR) Sarawak on technical aspect of project deliveries
- Plan & execute the change management with the stakeholders
- Multiple sharing sessions with the stakeholders at ad hoc basis
- Prepare Exco Paper that consist technical & commercial aspect for approval
- Responsible for the design, monitor & manage the development of Project Management System, namely Bentley ProjectWise
- Responsible for the design, monitor & manage the development of Asset Management System, namely Bentley AssetWise
- Liaise with project team on any technical system issues encounter at site
- Assist project team by using the system to track, monitor & control the site progress.
Regional Executive
TERAS Teknologi Sdn Bhd
Shah Alam, Selangor
08.2016 - 06.2017
- Responsible on the performance of toll system for PLUS central region (Ipoh Selatan Toll Plaza, Ipoh to Bandar Ainsdale Toll Plaza, Seremban)
- Ensure the performance of toll system at central region is up to user/client satisfaction
- Proposed to client on improvement of toll system at central region
- Ensure the workers/Sub-con comply with Service Level Agreement (SLA) with PLUS in term of response and rectification to a breakdown
- Present to PLUS on toll performance on monthly basis.
Project Engineer
TERAS Teknologi Sdn Bhd
Butterworth, Penang
10.2012 - 08.2016
- Planning and execute any given project upon receiving Letter Of Award
- Ensure the workers/Sub-con follows the rules and regulation in term of engineering specification at site
- Proposed to Project Manager improvement that can be made to ensure the safety and quality of process and product
- Manage the budgetary of a project in order to maximize cost saving
- Involve in troubleshooting of toll system
- Testing and Commissioning of Toll System with authorities.
Education
Bachelor of Science - Electrical Engineering
Univerisiti Teknologi MARA
Shah Alam 09.2009 - 07.2012
Skills
Project Management Institute (PMI) certified as Project Management Professional (PMP)
Develop excellent leadership skills working with critical stakeholders
Highly experience in managing customer expectation and satisfaction
Highly experience in comprehensive customer support on technical and operational aspect
Highly experience in Microsoft Power Bi, ArcGIS, MySQL, Bentley (ProjectWise, AssetWise) and Building Information Modelling (BIM)
Highly skills with Microsoft Office, Microsoft Project, and AutoCAD
Able to work in a team or independently and under tight schedules
Fast learner, hardworking and culture fit
Timeline
Senior IPMS Engineer
Lebuhraya Borneo Utara (LBU) Snd Bhd
06.2017 - 02.2020
Regional Executive
TERAS Teknologi Sdn Bhd
08.2016 - 06.2017
Project Engineer
TERAS Teknologi Sdn Bhd
10.2012 - 08.2016
Bachelor of Science - Electrical Engineering
Univerisiti Teknologi MARA
09.2009 - 07.2012
Manager, Toll Integrated Unit
PLUS Berhad
3 2020 - Current
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