Summary
Work History
Education
Skills
Timeline
Generic
Mohd Faizul Bin Mohd Fauzi

Mohd Faizul Bin Mohd Fauzi

Part Time Business
Kulai

Summary

Dynamic and results-driven professional with extensive experience in customer service and package delivery at Shopee Express. Proven ability to enhance customer satisfaction through timely deliveries and effective communication. Skilled in optimizing routes and maintaining confidentiality, ensuring efficient operations and repeat business. Committed to excellence and continuous improvement in all tasks.

Work History

Courier

Shopee Express
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Followed company policies and procedures during shift.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Developed strong relationships with clients through dependable service that ensured repeat business.

Service Technician

Coway (Malaysia)
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Maintain after sale service for cuatomer product every 2 month .

Ramp Operator

SKS Airways
  • Addressed any emergency situations in a calm and efficient manner, following proper protocols and procedures to minimize risk.
  • Managed the safe movement of aircraft within the ramp area by guiding pilots using established visual signals.
  • Participated in ongoing training programs to stay current on industry best practices and enhance personal skillset.
  • Enhanced ramp safety by conducting thorough pre-flight inspections and identifying potential hazards.
  • Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.

AIC (Aircraft Internal Cleaner)

HC Duraclean
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.

Ramp Operator ( Baggage)

Firefly Airline
  • Reduced aircraft turnaround time through efficient loading and unloading of baggage and cargo.
  • Streamlined communication with control tower to ensure accurate flight information for departing and arriving flights.
  • Contributed to on-time performance by quickly addressing ad hoc requests from flight crews or management personnel.
  • Completed required documentation accurately after each flight operation, maintaining thorough records for regulatory compliance purposes.

AVSEC (Senai Airport Security Police)

Senai International Airport, Johor
  • Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
  • Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
  • Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
  • Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.

Hotel Waiter

Hotel Sofitel
  • Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
  • Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.

Education

Sijil Pelajaran Malasia (SPM) -

Sekolah Menengah Kebangsaan Indahpura 1
Kulai, Johor, Malaysia
04.2001 -

Skills

Working independently

Package delivery and Pick-up

Customer service

Attention to confidentiality

Timeline

Sijil Pelajaran Malasia (SPM) -

Sekolah Menengah Kebangsaan Indahpura 1
04.2001 -

Courier

Shopee Express

Service Technician

Coway (Malaysia)

Ramp Operator

SKS Airways

AIC (Aircraft Internal Cleaner)

HC Duraclean

Ramp Operator ( Baggage)

Firefly Airline

AVSEC (Senai Airport Security Police)

Senai International Airport, Johor

Hotel Waiter

Hotel Sofitel

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Mohd Faizul Bin Mohd FauziPart Time Business