SAP
Mohd Faiz Efendy Muslim
Manager Quality
Putrajaya
Summary
Accomplished Quality Manager with a proven track record at Central Sugars Refinery Sdn Bhd, enhancing product quality and efficiency through innovative quality management systems and continuous improvement. Skilled in internal auditing and fostering teamwork, I significantly reduced waste and improved compliance, demonstrating exceptional problem-solving and project planning capabilities. Focused Quality Controller with 16 years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers. Adaptable Quality Manager with a [Number]-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Manager
Central Sugars Refinery Sdn Bhd
11.2011 - Current
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Drove innovation in quality management practices by staying current on industry trends, attending relevant conferences, and sharing insights with the wider team.
- Maintained strong relationships with external auditors, ensuring smooth audit processes and timely resolution of any identified issues or nonconformances.
- Ensured compliance with industry standards and regulations by maintaining up-to-date knowledge of best practices in quality management.
- Reduced waste by identifying inefficiencies in manufacturing processes and implementing targeted improvements.
- Managed risk effectively by conducting regular assessments of potential threats to product quality or regulatory compliance and taking proactive steps to mitigate them.
- Achieved departmental objectives by setting clear performance metrics and regularly reviewing progress against targets.
- Mentored junior team members to enhance their understanding of quality management principles and drive a culture of continuous improvement.
- Enhanced customer satisfaction by addressing complaints promptly and implementing corrective actions to prevent recurrence.
QA Executive
Secret Recipe Manufacturing Sdn Bhd
08.2008 - 11.2011
- Improved product quality with meticulous attention to detail in executing test cases and reporting defects.
- Improved quality processes for increased efficiency and effectiveness.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Education
Master of Science - Food Safety And Quality
University Putra Malaysia
Serdang,Selangor, Malaysia 04.2001 -
Bachelor of Science - Microbiology
University Malaya
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Quality Management Systems
Internal Auditing
Problem-solving abilities
Quality Training
Continuous Improvement
Quality Planning
Total Quality Management
Regulatory Compliance
Budget Preparation
Multitasking
Problem-Solving
Teamwork and Collaboration
MS Office
Computer Skills
Project Planning
Software
Languages
English
Native language
English
Proficient
C2
Malay
Proficient
C2
Certification
Licensed Majlis Juruanalisis Makanan
Timeline
Quality Manager
Central Sugars Refinery Sdn Bhd
11.2011 - Current
QA Executive
Secret Recipe Manufacturing Sdn Bhd
08.2008 - 11.2011
Master of Science - Food Safety And Quality
University Putra Malaysia
04.2001 -
Bachelor of Science - Microbiology
University Malaya
04.2001 -
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