Mohd Faezal Bin Paulus
Petaling Jaya,10
Summary
During 1 years - and 11 months tenure, I became experienced and came in to work each day wanting to perform better than I did the previous one
- the responsibilities included coordinating the front and back of the house, responding to customer complaints, maximizing customer satisfaction, supervising and scheduling shifts, providing employee feedback, taking inventory, and maintaining sanitation and safety protocols at all times.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Outlet Manager
BananaBro Sdn Bhd
Petaling Jaya, Selangor
02.2022 - 01.2024
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Regularly review product quality and research new vendors
- Organize and supervise shifts. Appraise staff performance and provide feedback to improve productivity. Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations. Manage restaurant's good image and suggest ways to improve it. Control operational costs and identify measures to cut waste. Create detailed reports on weekly, monthly and annual revenues and expenses.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
Site Supervisor
RDN Berjaya Maju
Petaling Jaya, Selangor
08.2014 - 11.2021
- Provides safety leadership, responsible for identifying risk, and ensures that all workers are trained on health & safety including any required certifications such as powered lift equipment, working at heights.Organization and assignment of tasks to meet project targets or deadlines
- Train and delegate responsibilities of all construction workers and laborers.Assist a Project Manager to ensure an project deliveries and plans are completed accordingly.Identify changes to a scope of work and manage an change in process.Strong attention to detail, organization, and problem-solving tactics.
- Oversaw personnel safety and efforts at work site.
Construction Team Leader
Focus Niaga
Keningau, 12
01.2010 - 02.2014
- Supervise Construction sites and manage the daily task schedule to the workers.Besides, Work on side under the supervision site manager in order to complete the tender of the project according to the deadline
- Responsible for training and handling administrative tasks and hands-on work at the site.
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
Education
High School Diploma -
Sekolah Kebangsaan Banjar
Keningau, Sabah 01.1999 - 01.2005
PMR & SPM -
Sekolah Menengah Kebangsaan Gunsanad 2
Keningau 01.2005 - 01.2009
Skills
Managerial Paperwork
Handle Foodcost in Excel
words
Staff Management
Operations Management
Team Management
Staff Scheduling
Passion for customer satisfaction
Complaint resolution
Interests
- Music
- Travelling
Cover Letter
Dear Mr/Ms. I would like to introduce myself as an upbeat, high-energy professional. I am excited to be applying for the Restaurant Manager position at your company. As someone with management experience, it is an honor to be applying to one of most prestigious restaurants. My previous Restaurant Manager position was held at Bananabro.During my 1 and -year and 11 months tenure, I became experienced and came in to work each day wanting to perform better than I did the previous one. My responsibilities included coordinating the front and back of the house, responding to customer complaints, maximizing customer satisfaction, supervising and scheduling shifts, providing employee feedback, taking inventory, and maintaining sanitation and safety protocols at all times. However,i tend to seek more opportunities and to develop my skills to become better in the future.This gave me the platform I needed to become a Restaurant Manager. I truly have a love for food, people, and learning. In my previous position,i got promoted from a staff to outlet Manager within a year of my services in bananabro. Thank you for your consideration of me as an applicant for the Restaurant Manager position. I look forward to hearing more about your company sir. Sincerely, Mohd Faezal Bin Paulus
References
Mr Amir, +6013-434 1407, +6019-659 0104
Timeline
Outlet Manager
BananaBro Sdn Bhd
02.2022 - 01.2024
Site Supervisor
RDN Berjaya Maju
08.2014 - 11.2021
Construction Team Leader
Focus Niaga
01.2010 - 02.2014
PMR & SPM -
Sekolah Menengah Kebangsaan Gunsanad 2
01.2005 - 01.2009
High School Diploma -
Sekolah Kebangsaan Banjar
01.1999 - 01.2005
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