MOHD DANIEL BIN MAHMOOD

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated team-building activities, enhancing team cohesion and morale
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Oversaw budgeting processes for assigned products lines while managing financial targets for both top-line revenue growth and bottom-line profitability improvements.
• Maintained a keen understanding of industry trends, ensuring the company''s products remained relevant in a rapidly evolving marketplace.
• Evaluated customer feedback, incorporating valuable insights into future product enhancements and improvements.
• Delivered comprehensive presentations on strategy updates to executive leadership teams, showcasing progress towards key objectives for the product line portfolio.
• Conducted regular reviews of product line performance, identifying areas of opportunity for continuous improvement.
• Mentored junior team members, fostering a culture of collaboration and continuous learning within the department.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Prepare and provide attendance weekly and monthly to management.

Training and lead induction for the new staff.

Arrange and control manpower duty in line.

Prepare the daily output report and present it to management.

Prepare briefing and training for the team for RCO implementation, and guide staff for troubleshooting.

Adhere ESD regulation

• Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
• Developed strong relationships with suppliers to negotiate better pricing and ensure reliable delivery of raw materials.
• Improved product quality with rigorous monitoring of production processes, making adjustments as needed.
• Reduced downtime by proactively addressing maintenance issues and scheduling routine equipment checks.
• Streamlined production processes for increased output while maintaining high quality standards.
• Coordinated staff training programs to ensure consistent skill development and knowledge sharing among team members.
• Analyzed data trends to make informed decisions regarding staffing levels, resource allocation, and capacity planning.