Mohd Danial Al Raziq Bin Hussain

• Provided online demonstrations to educate customers on product features and online help resources.
• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Trained new team members on live chat procedures and customer service protocols.
• Researched customer inquiries to provide accurate and up-to-date information.
• Cultivated relationships with new customers and maintained good partnerships with existing clients.

• Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
• Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
• Analyzed clients' financial situations to offer products to improve standard of living.
• Initiated customer relationships through prospecting, lead utilization, local market and community involvement.

• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.

- Achieved 100% sales target for the first batch of
Scientex Berhad development project in the
Seremban region within 4 out of 6 months,
securing a permanent position.
- Successfully increased awareness of the Scientex
brand in the Seremban region, disrupting the
market and attracting new patrons.
- Recognized as the top sales performer for the
Seremban and Melaka sales team.

- The third batch for Cash Financing - I of OCBC
Bank (M) Berhad
- Manage to hit KPI on the second month of
recruitment, establishing a high hope and figure
for the next batch, and conducting submissions
following high ethical value
- Involved in creating a new portfolio for existing
customers, solving customer problems & needs
and following SOP set by the bank
- Achievement: Hit KPI target