Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
MOHD AZZA BIN LAMJAH

MOHD AZZA BIN LAMJAH

FOOD & BEVERAGE SERVICE ASSOCIATES
Tuaran, Sabah

Summary

Dynamic F&B Customer Service Associate with proven success at Borneo Beach & Mangrove Resort, enhancing upselling by promoting specials. Skilled in complaint handling and food safety, consistently exceeding performance metrics while delivering exceptional service. Adept at multitasking and maintaining order accuracy, ensuring a superior dining experience for guests.

Developed valuable customer service skills in fast-paced hospitality environment, consistently delivering high-quality service and enhancing guest experiences. Expertise includes effective communication and problem-solving, ensuring customer satisfaction. Seeking to transition into new field where these transferable skills can drive positive outcomes and foster success.

Reliable food and beverage professional with knack for delivering top-tier customer service. Proven track record of enhancing guest experiences through attentive service and problem-solving. Known for teamwork, flexibility, and consistent results in fast-paced settings.

Overview

2
2
years of professional experience
2
2
Languages

Work History

F&B Associate

BORNEO BEACH & MANGROVE RESORT
05.2024 - Current
  • Contributed to a positive work environment by fostering a strong sense of teamwork and collaboration among staff members.
  • Collaborated with team members to ensure smooth operations during peak service hours.
  • Reduced waste by closely monitoring product levels and rotating stock appropriately.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.

F&B Associate

MERCURE KOTA KINABALU CITY CENTRE
03.2024 - 05.2024
  • Managed high-stress situations calmly while resolving any issues that arose during shift operations.
  • Supported revenue growth by upselling menu items and suggesting daily specials to guests.
  • Maintained positive relationships with vendors, ensuring timely deliveries and consistent product quality.
  • Demonstrated adaptability through cross-training in various F&B roles, including server, bartender, and host/hostess positions.

SERVICE ASSOCIATES @ BANQUET CREW

SABAH INTERNATIONAL CONVENTION CENTRE (SICC)
07.2023 - 12.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Prepare detailed event setup according to banquet event order based on organizer preferences.

Education

MALAYSIA SKILLS CERTIFICATE LEVEL 3 - HOSPITALITY (PASTRY)

NATIONAL YOUTH HIGH SKILLS INSTITUTE
Bachok, Malaysia
04.2001 -

Skills

Guest relations

Accomplishments

  • Collaborated with team of 50 in the development of Wedding Reception for the Son of Sabah Chief Minister (Datuk Seri Panglima Haji Hajiji bin Haji Noor).

Timeline

F&B Associate

BORNEO BEACH & MANGROVE RESORT
05.2024 - Current

F&B Associate

MERCURE KOTA KINABALU CITY CENTRE
03.2024 - 05.2024

SERVICE ASSOCIATES @ BANQUET CREW

SABAH INTERNATIONAL CONVENTION CENTRE (SICC)
07.2023 - 12.2023

MALAYSIA SKILLS CERTIFICATE LEVEL 3 - HOSPITALITY (PASTRY)

NATIONAL YOUTH HIGH SKILLS INSTITUTE
04.2001 -

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