MOHD AZRIN YUSOF
Summary
Technical support engineer with proven expertise in Microsoft cloud applications and Cisco networking troubleshooting. Extensive experience in L3 support roles for both Microsoft and Cisco, demonstrating strong knowledge of cloud services and networking protocols. Skilled in analytical problem-solving, consistently identifying root causes of cloud and networking issues to enhance system performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Microsoft Compliance Support Engineer(JP Speaker)
Concentrix CVG Malaysia
Kuala Lumpur, Malaysia
03.2026 - Current
- Provided tier-3 technical support for data protection compliance using Microsoft Purview.
- Resolved Microsoft Purview MIP/AIP and DLP incidents for stakeholders.
- Handled DLP implementation questions and ran remote sessions when needed.
- Handled SLA issues quickly through DFM case tracking.
- Resolved service user requests within target timeframes.
Cisco Technical Consultant Engineer(JP speaker)
HCL Technologies
Bukit Jalil, Kuala Lumpur, Malaysia
01.2025 - 02.2026
- Delivered level 3 technical assistance to Cisco end users and partners.
- Conducted root cause analysis and troubleshooting for Cisco UCS server systems.
- Engaged with developer teams to resolve complex user issues effectively.
- Diagnosed and resolved technical problems via phone, email, and remote tools, enhancing client satisfaction.
- Collaborated with cross-functional teams to create IT solutions aligned with business objectives.
- Provided step-by-step technical support to guide clients through issues.
IT Technical consultant, GSD(JP Speaker)
DXC Technology Sdn. Bhd
Petaling Jaya, Kuala Lumpur, Malaysia
11.2019 - 01.2025
- Provided first-line support for IT-related queries, swiftly diagnosing and resolving technical issues.
- Used Service Management systems to manage incidents and follow up requests.
- Logged service and support calls using internal company software.
- Conducted regular knowledge-sharing sessions with team members to improve overall service desk efficiency.
Education
Master of Mechanical Engineering -
Toyohashi University of Technology
Aichi, JapanMar 2017
Bachelor of Mechanical Engineering -
Toyohashi University of Technology
Aichi, Japan03.2015
Skills
- Technical support and troubleshooting
- Problem solving and root cause analysis
- Incident management
- Technical documentation
- Windows and Linux systems
- PowerShell scripting
- Cisco CLI proficiency
- Log analysis techniques
- ITIL framework knowledge
Languages
Malay
Proficient
C2
English
Advanced
C1
Japanese
Advanced
C1
Certification
- JPLT N1
- ITIL v4
- Microsoft Compliance Training completion
- Cisco CCNA Training completion
References
- Dianne Stephanie, Concentrix CVG Malaysia, diannestephaniegrace.reyes@concentrix.com
- Lucas Lyu, HCL Technologies, zhlyu@cisco.com
Personal Information
- Date of birth: 1991-09-23
- Nationality: Malaysian
- Race : Malay
Timeline
Microsoft Compliance Support Engineer(JP Speaker)
Concentrix CVG Malaysia
03.2026 - Current
Cisco Technical Consultant Engineer(JP speaker)
HCL Technologies
01.2025 - 02.2026
IT Technical consultant, GSD(JP Speaker)
DXC Technology Sdn. Bhd
11.2019 - 01.2025
Master of Mechanical Engineering -
Toyohashi University of Technology
Bachelor of Mechanical Engineering -
Toyohashi University of Technology