Volunteer/Charity Work
MOHD AZLI RAMLI
Managed Services Engineer
Port Klang
Summary
Experienced Technical Service Desk Expert with a proven track record in the information technology and services industry. Strong computer proficiency, exceptional communication and interpersonal skills, and a customer service-oriented mindset. Known for troubleshooting abilities and meticulous attention to detail, ensuring efficient problem resolution for clients.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
MS Engineer L2
NTT DATA Malaysia Sdn Bhd
03.2022 - Current
- IT Service Support and Troubleshooting, Manage and resolve issues for Skype for Business, Microsoft Teams, O365, and SCOM.
- Operational Excellence, provide global support and manage customer communications using the ITIL framework.
- Compliance and Process Adherence, follow security protocols and ensure smooth shift handovers while implementing changes.
Service Desk Expert
Fujitsu Systems Global Solutions Sdn.Bhd.
04.2014 - 01.2022
- Service Desk Support, offer 24/7 expert assistance to Fujitsu's global network and manage all IT-related requests and queries.
- Incident Management, ensure incidents are logged, prioritized, resolved, and tracked in Cherwell; escalate 3rd-line support if needed.
- Communication and Training, Provide professional communication and training for incident management and report directly to the Service Desk Team Manager.
Technician Level 2
Western Digital (M) Sdn Bhd
05.2011 - 04.2013
- Maintenance and Troubleshooting, Handle production problems, perform maintenance on testers/machines/computers, and implement calibration procedures.
- Reporting and Communication, create passover reports in Excel and send updates via Outlook regarding machine conversions and issues.
Education
Diploma - Electronic Computer Engineering
Politeknik Sultan Idris Shah
01.2008 - 12.2010
Skills
Remote Desktop
Certification
Microsoft 365 Certified: Fundamentals
References
Ramon, Team Manager NTT Data, 016-540 8424
Accomplishments
Microsoft 365 Certified: Fundamentals
Interests
ESports
Art
Travelling
IT & Gadgets
Swimming
Technical Skills
Microsoft 365 Experience
Microsoft Teams: Managed user provisioning and Teams policies for chat and meetings. Resolved sync and access issues; supported Teams call quality troubleshooting and onboarding.
SharePoint Online: Experience focused on access management, permissions, and access control. Supported basic user issues related to document access and permission settings.
Exchange Online: Performed mailbox creation, migration, and permission setup. Managed shared mailboxes, distribution lists, mail flow rules, and email delivery troubleshooting.
Microsoft Intune: Hands-on experience with enrolling Windows devices and performing basic checks. Familiar with the Intune interface; actively learning to expand expertise in device compliance and policy management.
OneDrive for Business: Supported installation/uninstallation and configuration. Assisted with eDiscovery tasks and resolved user sync/storage issues.
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsSoftware
Microsoft Teams
OneDrive for Business
Microsoft Office
Cherwell / ServiceNow
Powershell
Lotus / HCL Notes
Remote Desktop
Timeline
MS Engineer L2
NTT DATA Malaysia Sdn Bhd
03.2022 - Current
Service Desk Expert
Fujitsu Systems Global Solutions Sdn.Bhd.
04.2014 - 01.2022
Technician Level 2
Western Digital (M) Sdn Bhd
05.2011 - 04.2013
Diploma - Electronic Computer Engineering
Politeknik Sultan Idris Shah
01.2008 - 12.2010
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