MOHD AZIZI HAMZAH
PORT DICKSON
Summary
Results-driven Technical Support Engineer specialising in Network Troubleshooting and Optical Testing. Resolves complex technical issues, driving continuous improvement through data analysis and strategic planning. Combines strong problem-solving skills with effective communication to provide clear support, adapt to new technologies, and enhance user satisfaction. Collaborates effectively within teams to develop solutions that contribute to operational success.
Overview
17
17
years of professional experience
Work History
Technical Support Engineer
TM TECH SDN BHD
CYBERJAYA,SELANGOR, MALAYSIA
04.2009 - Current
Provided clear and concise step-by-step technical support to site/field to solve customer problem regarding unifi services (Internet,Voice,IPTV)
- Managed trouble network/outage/VIP case tickets via email and phone, collaborating with related departments to resolve issues efficiently.
- Experience with multiple NMS (Network Management System) to troubleshoot the network like NEC,MARCONI,FIBERHOME,ALCATEL-LUCENT,HUAWEI,ZTE.
- Executed troubleshooting on NMS (FIBERHOME, HUAWEI, NOKIA, ZTE) and site, replacing cards, patching, and testing gear for fibercore.
Plan,modify,design and implement the transmission network routing (DWDM) requested by management and cust
- 2018 - 2022 (CEREBRO - FIBER INVENTORY PROJECT)
- perform desktop analysis on fiber inventory data likeJunction,Trunk and access cable
- Audited site/node to verify all fibre cores were in good condition and aligned with the inventory system.
Perform core test using multiple tests gear like OTDR(Optical Time Domain Reflectometer). Optic fibre clamp, power meter etc.
- 2022-2024 (FIBER INVENTORY NETWORK MANAGEMENT)
- Performed data analysis on all fibre optic cables across Malaysia to identify patterns and issues. for all fibre Optic Cable across malaysia
Developed improvement plan to ensure ETTR on fibre optic cable restoration met requirements, aiming to reduce repeated cases.
- 2009 - 2017 (HIGH SPEED BROADBAND CENTER)
- Executed troubleshooting on NMS (FIBERHOME, HUAWEI, NOKIA, ZTE) and site, replacing cards, patching, and testing gear for fibercore.
Education
Higher National Diploma - BUSINESS INFORMATION TECHNOLOGY
KOLEJ PROFESIONAL MARA
INDERA MAHKOTA,PAHANG01-2008
Skills
- Network diagnostics
- Optical testing techniques
- Network design
- Technical analysis
- Data evaluation
Languages
English
Upper Intermediate
B2
Timeline
Technical Support Engineer
TM TECH SDN BHD
04.2009 - Current
Higher National Diploma - BUSINESS INFORMATION TECHNOLOGY
KOLEJ PROFESIONAL MARA