MOHD AZIM ASMADI
CABIN CREW
Kuala Lumpur,14
Summary
Proven track record in enhancing customer loyalty and safety at Air Asia X Sdn Bhd, showcasing strong leadership and first aid skills. Excelled in emergency response coordination and interpersonal communications, significantly improving passenger experience and team performance. Demonstrated reliability and cultural awareness, adept at turning challenges into satisfactory outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Air Asia X Sdn Bhd
06.2015 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Sales Advisor
Perodua Automotive
01.2021 - 09.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Seri Gombak
Batu Caves, Selangor, Malaysia 04.2001 -
Skills
Customer Service
Flight safety
First Aid
Public Speaking
Leadership Qualities
Interpersonal communications
Passenger safety management
Verbal and written communication
Reliability and punctuality
Emergency Care
Emergency Response Coordination
Hospitality service expertise
Cultural Awareness
Languages
Malay, English
Native language
English
Proficient
C2
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Timeline
Sales Advisor
Perodua Automotive
01.2021 - 09.2023
Flight Attendant
Air Asia X Sdn Bhd
06.2015 - Current
High School Diploma -
Sekolah Menengah Kebangsaan Seri Gombak
04.2001 -