Mohd Azam Nizal Ibrahim
Kuala Lumpur
Summary
Driven Assistant Store Manager with strengths in team leadership and operational oversight. Develops staff through comprehensive training programmes, enhancing customer service excellence. Manages store budgets and inventory control, aligning with financial targets to maximise profitability. Customer-focused [Type] manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
LAC Global Brands Malaysia SDN BHD
Wangsa Maju, Kuala Lumpur, Malaysia
05.2010 - Current
- Directed daily operations by supervising staff and optimising task allocations to drive store efficiency.
- Managed all aspects of store operations, including stock control, staff rotas, and customer service standards.
- Handled customer complaints effectively, fostering satisfaction and loyalty through prompt resolutions.
- Ensured store cleanliness and maintenance, establishing a welcoming environment that encouraged customer visits.
- Oversaw scheduling processes to guarantee adequate staffing during peak periods, maximising customer service delivery.
- Controlled store budget and expenses, ensuring alignment with financial targets and objectives.
- Resolved customer grievances with empathy and professionalism, maintaining elevated satisfaction levels.
- Trained new employees on store policies, product knowledge, and standards of customer service excellence.
- Monitored inventory system to facilitate item location across stores, enhancing overall customer experience.
- Educated staff on managing difficult situations calmly and professionally, improving team resilience.
Senior Sales Associate
Watsons
Wangsa Maju, Kuala Lumpur, Malaysia
03.2007 - 05.2010
- Assisted customers in choosing from a wide selection of products and services.
- Achieved company targets through effective sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Handled customer complaints with empathy and professionalism for satisfactory resolutions.
- Identified customer needs by asking insightful questions and recommending suitable products.
- Listened attentively to customers to uncover upselling opportunities.
- Trained new hires to maintain high standards in delivering quality customer service.
- Assisted customers with testing and selecting products tailored to individual tastes, styles, or needs.
- Monitored inventory levels and reported low stock situations promptly to the manager.
Education
Sekolah menengah Ketereh
Ketereh, KelantanSkills
- Customer service and assistance
- Staff training and mentoring
- Inventory management and control
- Performance monitoring and improvement
- Conflict resolution strategies
- Sales strategy and salesmanship
- Budget control and financial oversight
- Visual merchandising techniques
- Team leadership and supervision
- Scheduling optimization and task delegation
- Data analysis and reporting
- Customer relationship management
- Employee training programs
- Product ordering processes
- Microsoft Office Suite proficiency
- POS system operation and cash handling
- Written and verbal communication skills
- Positive attitude
- Customer service excellence
- Health and Safety regulations
- Security procedures
- Health and Safety Compliance
Languages
English
Intermediate
B1
Timeline
Assistant Store Manager
LAC Global Brands Malaysia SDN BHD
05.2010 - Current
Senior Sales Associate
Watsons
03.2007 - 05.2010
Sekolah menengah Ketereh