MOHD ASYRAN MOHD NOOR
Johor Bahru
Summary
Detail-oriented and highly organized Operations Executive with over 1 years of experience in the food and beverage industry. Known for exceptional interpersonal and presentation skills, I thrive in fast-paced environments and excel at managing multiple responsibilities while maintaining a positive and welcoming service atmosphere. My commitment to continuous personal and professional development allows me to remain open-minded and receptive to feedback. I am motivated to empower others and foster collaborative team dynamics. Proven in on-the-job training for new employee and customer relations, coupled with fluency in Bahasa and English, ensures a comprehensive approach to achieving organizational goals while exceeding client expectations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Executive (F&B)
KrisFlyer Changi Airport Lounge
Singapore
02.2024 - Current
- Provided exceptional food and beverage service for over 200 daily guests in a premium airport lounge.
- Ensured compliance with strict hygiene standards and food safety protocols, contributing to a 95% guest satisfaction rating.
- Collaborated with kitchen and service staff to maintain efficient operations during peak hours, enhancing overall service flow and guest experience.
- Trained new employees on operational procedures and protocols.
- Ensured compliance with industry regulations and standards.
- Coordinated with cross-functional teams to ensure smooth operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Financial Advisor (insurance)
Prudential Assurance Malaysia Berhad
Kelantan
01.2014 - 01.2024
- Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Researched economic trends and market conditions to provide up-to-date information on investment options available to clients.
- Recruited and mentored a team of junior financial staff, enhancing team productivity by 25%.
- Developed tailored business plans that targeted 100+ potential clients, resulting in a 30% increase in new clientele.
- Provided comprehensive wealth management strategies and conducted detailed policy reviews for 50+ clients monthly to ensure informed decision-making.
Education
Bachelor of Science - Nutrition And Community Health
University Putra Malaysia
Selangor, Malaysia 01.2006 - 01.2010
Skills
- Food safety and regulatory compliance
- Operational efficiency
- On-the-job staff training
- Guest service excellence
- Interpersonal and Presentation Skills
Languages
Malay
First Language
English
Advanced (C1)
C1
Certification
- Food Safety Course Level 1
- 22 October 2024
Timeline
Operations Executive (F&B)
KrisFlyer Changi Airport Lounge
02.2024 - Current
Financial Advisor (insurance)
Prudential Assurance Malaysia Berhad
01.2014 - 01.2024
Bachelor of Science - Nutrition And Community Health
University Putra Malaysia
01.2006 - 01.2010