Mohd Asyraf Saad

Implemented Microsoft Intune & Azure for seamless integration and security.
Managed Hyper-V & VMware for optimized performance and high availability.
Oversaw Active Directory for efficient user management and security.
Implemented server backup strategies for data integrity and disaster recovery.
Provided Office 365 support, resolving user issues and improving productivity.
Automated workflows using Power Automate for increased efficiency.
Troubleshot OneDrive & SharePoint issues for smooth collaboration.
Conducted hardware repairs & installations to minimize downtime.
Diagnosed & resolved hardware, software, and end-user issues.
Supported video conferencing (Polycom) for seamless communication.
Reimaged PCs & workstations to maintain performance and software updates.
Configured VoIP Phones (Cisco) for reliable communication.
Provided remote desktop support for quick issue resolution.
Offered Level 1 network support, troubleshooting connectivity issues.
Developed IT infrastructure & systems to optimize performance and scalability.
Managed software updates & patches for security and efficiency.
Configured and managed backup & restore procedures for data protection.
Assisted in third-party vendor management to ensure service quality.

Deployed at UNDP Cyberjaya

Implemented Microsoft Intune & Azure for seamless integration and security.
Managed Hyper-V & VMware for optimized performance and high availability.
Oversaw Active Directory for efficient user management and security.
Implemented server backup strategies for data integrity and disaster recovery.
Provided Office 365 support, resolving user issues and improving productivity.
Automated workflows using Power Automate for increased efficiency.
Troubleshot OneDrive & SharePoint issues for smooth collaboration.
Conducted hardware repairs & installations to minimize downtime.
Diagnosed & resolved hardware, software, and end-user issues.
Supported video conferencing (Polycom) for seamless communication.
Reimaged PCs & workstations to maintain performance and software updates.
Configured VoIP Phones (Cisco) for reliable communication.
Provided remote desktop support for quick issue resolution.
Offered Level 1 network support, troubleshooting connectivity issues.
Developed IT infrastructure & systems to optimize performance and scalability.
Managed software updates & patches for security and efficiency.
Configured and managed backup & restore procedures for data protection.
Assisted in third-party vendor management to ensure service quality.

Computer Hardware Repair & Installation – Diagnosed, repaired, and upgraded desktops, laptops, and peripherals to optimize performance and minimize downtime. Installed and configured components such as RAM, storage, motherboards, and graphic cards.
Hardware, Software & End-User Support – Resolved technical issues affecting end-users, including hardware failures, software compatibility, and system performance problems, ensuring minimal disruption.
Remote Desktop Support – Provided remote assistance using access tools to troubleshoot IT-related issues, ensuring seamless system functionality and network stability.
Microsoft Office 365 Support – Installed, configured, and troubleshot Office 365 applications (Outlook, Word, Excel, Teams, OneDrive, and SharePoint), assisting users with cloud-based collaboration.
PC & Workstation Reimaging – Reinstalled operating systems and software, maintaining compliance with company policies through standardized system images and security patches.
VoIP Phone Configuration – Configured and maintained VoIP phone systems (Cisco, Avaya) for efficient communication, ensuring proper network connectivity and call routing.
Device Procurement & Specification – Assessed requirements and recommended cost-effective hardware solutions aligned with company needs.
CCTV Installation & Setup – Installed, configured, and maintained IP and analog surveillance systems, ensuring remote monitoring and troubleshooting video quality issues.
Pfsense Firewall Configuration – Managed firewall security, VPNs, and access control, enhancing network protection and bandwidth optimization.
Level 1 Network Support – Diagnosed network connectivity issues, resolved IP conflicts, and assisted in switch/router configurations, ensuring seamless internal and external connectivity.

Deployed at UNDP Cyberjaya
Oversaw Active Directory for efficient user management and security.
Implemented server backup strategies for data integrity and disaster recovery.
Provided Office 365 support, resolving user issues and improving productivity.
Automated workflows using Power Automate for increased efficiency.
Troubleshot OneDrive & SharePoint issues for smooth collaboration.
Conducted hardware repairs & installations to minimize downtime.
Diagnosed & resolved hardware, software, and end-user issues.
Supported video conferencing (Polycom) for seamless communication.
Reimaged PCs & workstations to maintain performance and software updates.
Configured VoIP Phones (Cisco) for reliable communication.
Provided remote desktop support for quick issue resolution.
Offered Level 1 network support, troubleshooting connectivity issues.
Developed IT infrastructure & systems to optimize performance and scalability.
Managed software updates & patches for security and efficiency.
Configured and managed backup & restore procedures for data protection.
Assisted in third-party vendor management to ensure service quality

Deployed at Technip Geoproduction Sdn Bhd
Conducted computer hardware repairs and installations, ensuring smooth operations and minimizing downtime.
Diagnosed and resolved hardware, software, and end-user issues, providing timely and effective solutions.
Provided support for video conference meetings using Polycom and Cisco systems, ensuring seamless communication and collaboration.
Assisted users with O365 Office Suite, troubleshooting software-related issues and optimizing productivity.
Resolved OneDrive and SharePoint issues, ensuring efficient file sharing and collaboration.
Reimaged PCs and workstations to maintain system performance and update software configurations.
Configured VoIP phones using Alcatel systems, enabling reliable and efficient communication.
Provided remote desktop support, resolving technical issues and assisting end users promptly.
Offered level 1 network support, troubleshooting connectivity issues to ensure smooth network operations.
Developed IT infrastructure and systems to meet company needs, enhancing performance and scalability.
Assisted in rolling out software updates and patches, ensuring system security and compliance.
Configured and managed backup and restore procedures, safeguarding critical data and enabling quick recovery.
Deployed new hardware to improve organizational efficiency and productivity.

Provided comprehensive technical support to customers, addressing inquiries and resolving hardware and software issues promptly.
Diagnosed and repaired hardware issues, including computer systems, printers, and peripherals, to ensure optimal performance.
Troubleshot and resolved software-related problems, including installation, configuration, and compatibility across various applications.
Assisted with network troubleshooting, resolving connectivity issues, and ensuring stable network performance.
Supported mobile device setup, configuration, and troubleshooting for Android and iOS platforms.
Conducted system updates and patch management to maintain security and system stability for clients.
Collaborated with cross-functional teams to address technical challenges and implement effective solutions.
Served as an on-site Acer technician for the Kedah and Perlis regions, providing hands-on support.
Delivered exceptional customer service, ensuring professionalism and efficiency in resolving user concerns.