MOHD ASHRAH BIN ABDUL GHAPOR
MANAGER
Seri Kembangan, Selangor,10
Summary
Results-driven and customer-focused Branch Manager with over 20 years of progressive experience in the banking and security services industry. Proven track record in relationship management, branch operations, business development, and compliance. Strong leadership in team management and delivering consistent growth while maintaining the highest service standards. Adaptable, analytical, and committed to exceeding business targets and customer expectations.
Overview
22
22
years of professional experience
Work History
BRANCH MANAGER
MUHAFIZ SECURITY SDN BHD
09.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Customer Relationship Manager
AL-RAJHI BANK
08.2019 - 10.2020
- Drove monthly financial targets by cultivating and expanding client relationships
- Delivered exceptional service experiences, ensuring accuracy and professionalism across all customer interactions
- Strategically managed CRM data to support business decisions and customer engagement
- Collaborated with cross-functional teams to meet branch performance KPIs
- Maintained full compliance with internal and external regulatory requirements
SME Relationship Manager
CIMB
03.2018 - 12.2018
- Managed a portfolio of SME clients with focus on relationship-building and financial growth
- Achieved sales targets through strategic business outreach and solution-selling
- Enhanced client satisfaction through seamless end-to-end banking service delivery
- Ensured compliance with SME banking guidelines and credit frameworks
SME ASSISTANT MANAGER
Hong Leong Bank Berhad
06.2017 - 02.2018
- Developed SME client base through active prospecting and consultative sales
- Supported strategic goals by driving customer acquisition and retention
- Worked closely with credit teams to ensure smooth loan processing and approvals
ADVANCE MANAGER
HSBC BANK (M) SDN BHD
10.2015 - 06.2017
- Consistently exceeded individual and branch targets in retail banking
- Promoted HSBC’s digital banking solutions to improve customer journey
- Delivered tailor-made financial solutions by understanding customer needs. Maintained strict adherence to global compliance and KYC requirements
Customer Service Banker
HSBC BANK (M) SDN BHD
01.2014 - 11.2015
- Delivered high-quality service at the frontline with efficient issue resolution
- Provided advice on products, transactions, and digital channels
- Ensured all operations followed internal and external audit standards
SPECIAL GRADE CLERK
HSBC BANK (M) SDN BHD
01.2009 - 01.2014
- Reviewed, processed, and approved credit card applications within approval limits
- Conducted data validation, reporting, and ensured data integrity in banking systems
CLERK
HSBC BANK (M) SDN BHD
03.2003 - 01.2009
- Handled data entry, application vetting, and documentation
- Supported processing teams to meet daily operational targets
Education
SEK MEN TEKNIK JUASSEH
NEGERI SEMBILAN 04.2001 -
Skills
CORE COMPETENCIES
AVAILABILITY & EXPECTATIONS
- Availability: 1 month notice
- Expected Salary: RM 4000.00
Additional Information
Siti Farhana Binti Adnan
Operations Manager, Al Rajhi Bank
📞 016-4984848
Yap Siew Mei
Customer Service Manager, HSBC Bank Malaysia Berhad
📞 012-7752258
Timeline
BRANCH MANAGER
MUHAFIZ SECURITY SDN BHD
09.2022 - Current
Customer Relationship Manager
AL-RAJHI BANK
08.2019 - 10.2020
SME Relationship Manager
CIMB
03.2018 - 12.2018
SME ASSISTANT MANAGER
Hong Leong Bank Berhad
06.2017 - 02.2018
ADVANCE MANAGER
HSBC BANK (M) SDN BHD
10.2015 - 06.2017
Customer Service Banker
HSBC BANK (M) SDN BHD
01.2014 - 11.2015
SPECIAL GRADE CLERK
HSBC BANK (M) SDN BHD
01.2009 - 01.2014
CLERK
HSBC BANK (M) SDN BHD
03.2003 - 01.2009
SEK MEN TEKNIK JUASSEH
04.2001 -
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