Mohd Arif Bin Che Murad

• Developed and maintained relationships with customers and suppliers through account development.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Formulated policies and procedures to streamline operations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Monitored and coordinated workflows to optimize resources.
• Monitored expenditures to mitigate risk of overages.
• Optimized operational processes using analytics tools to address client-specific metrics.

• Install and configure MT4 / MT5 Servers

• Ensure the continuous operation and running of the MT4/ MT5 systems

• Set up and maintain new and existing financial products

• Troubleshoot system issues, managing system upgrades, document processes and providing technical support for users

• Monitor system performance, availability, backup/restore and continuity of trading platforms, systems & software

• Perform routine audits of the trading platform systems and software

• Perform periodic health and performance checks of all trading platforms and systems

• Work closely with external associates for resolving issues related to the trading platforms, systems and software

• Addressed and resolved customer complaints and issues to improve satisfaction.
• Identified opportunities to cross or up-sell Company product and communicated customer needs to appropriate team.
• Retained updated knowledge of market competition and related offerings to generate favor for Company product.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Self-motivated, with a strong sense of personal responsibility.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Worked flexible hours across night, weekend and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed strong communication and organizational skills through working on group projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Following up on contacts for future business prospects
• Building and maintaining a client portfolio
• Assisting customers who wish to open or are managing a trading account
• Following contact with partners, updating CRM with accurate information
• Translation for any material from HQ to translate into Malay Language

• Handling new client leads on a daily basis
• Maintaining contact with clients to ensure high levels of customer satisfaction
• Following up on contacts for future business prospects
• Building and maintaining a client portfolio
• Assisting customers who wish to open or are managing a trading account
• Actively following up on queries and providing feedback to customers in a timely manner
• Effectively handling the existing client base (general customer service assistance and dealing with issues and complaints)
• Following contact with partners, updating CRM with accurate information
• Knowledge of the company’s products and services
• Informing clients of any new products and promotions that the company is offering

• Worked flexible hours across night, weekend and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Translation for any material from HQ to translate into Malay Language
• Call and contact potential and existing client for marketing and sales purpose
• Handle any problem or troubleshoot regarding trading and Metatrader