MOHD AMIRULIZMAN BIN MOHD ZAPPAH

Recruitment & Talent Acquisition

• Develop and execute effective recruitment and talent acquisition strategies to meet employers’ workforce needs and reduce time-to-hire.
• Manage end-to-end recruitment processes including job advertising, candidate sourcing, screening, and placement for high-skilled positions.
• Implement data-driven approaches to identify, attract, and engage qualified candidates through multiple sourcing platforms.

Program & Project Management

• Plan and manage employability and talent engagement programs that support national workforce and economic growth initiatives.
• Monitor program outcomes and implement continuous improvements to ensure successful employer–candidate matching.
• Execute targeted promotional and outreach campaigns to increase participation and visibility of recruitment programs.

Stakeholder & Employer Engagement

• Build and maintain strategic partnerships with employers, industry players, and government agencies to promote PERKESO’s employment services.
• Collaborate with internal and external stakeholders to align recruitment strategies with labor market demands.

Leadership & Team Development

• Provide guidance, training, and performance oversight to team members to enhance operational efficiency and service delivery.
• Ensure all recruitment activities comply with organizational policies and standard operating procedures.

Data Analysis & Reporting

• Track and analyze key recruitment metrics (time-to-fill, sourcing effectiveness, and employer satisfaction) to improve overall process efficiency.
• Research and implement innovative recruitment tools, systems, and methodologies to strengthen hiring outcomes.

Organizational Development & Workforce Planning

• Supported the design and execution of workforce planning initiatives by analyzing headcount data, assessing competencies, and identifying future skill requirements for the Operations Division and MD-1 departments.
• Collaborated with business leaders to align manpower planning with strategic goals and technology adoption (RFID, SLFF, MLFF), driving operational efficiency and cost optimization.
• Conducted organizational structure reviews and process analyses to support PLUS’s transformation agenda and ensure manpower alignment with business priorities.

Talent Acquisition & Recruitment Strategy

• Acted as HR business partner and key advisor to hiring managers on recruitment strategies, manpower planning, and workforce deployment.
• Managed the end-to-end recruitment process, including job requisition, sourcing, selection, dashboard reporting, and compliance with agreed Service Level Agreements (SLAs).
• Developed proactive talent pipelines and executed targeted sourcing strategies leveraging digital platforms and social media to attract high-caliber and passive candidates.
• Implemented process improvement initiatives to reduce recruitment lead time and enhance hiring efficiency.

Organizational Effectiveness & Advisory

• Served as an internal consultant to management on organizational design, competency modeling, job evaluation, and restructuring initiatives.
• Supported the implementation of technical and functional competency frameworks, job families, and career pathing to drive employee engagement and development.
• Managed talent mobility and deployment strategies across the PMB Group to ensure optimal resource utilization and workforce agility.

Stakeholder Engagement & Collaboration

• Built and maintained strong relationships with key stakeholders to ensure alignment and successful implementation of PSOD initiatives.
• Coordinated with HR Admin Executives (HRAEs) across regions to ensure consistency and effectiveness in recruitment and organizational development activities.

Operations Leadership & Management

• Led and managed toll operations across assigned sections, ensuring full compliance with company policies, operational standards, and performance objectives.
• Oversaw end-to-end toll operation functions including budgeting, manpower planning, resource allocation, complaint resolution, and administrative management.
• Analyzed toll operation performance data to ensure collection integrity, operational efficiency, and alignment with key performance metrics.
• Monitored toll plaza performance and implemented continuous improvement initiatives related to toll violation management, staff performance, and overtime control.

Financial, HR & Administrative Oversight

• Prepared and managed annual operating plans (AOP) and budgets for toll operations, ensuring cost control and resource optimization.
• Supervised manpower planning, leave administration, overtime monitoring, and performance management systems (PMS) to support workforce productivity.
• Oversaw inventory and stock management processes to ensure sufficient supply and cost-effective usage of toll operation materials.

Stakeholder & Regulatory Coordination

• Acted as liaison between regional offices, other departments, and external stakeholders on toll-related programs including PLUSMiles and RFID promotions.
• Coordinated with regulatory bodies, enforcement agencies, and internal compliance teams to meet legal, safety, and operational requirements.
• Ensured adherence to quality, occupational safety, health, and environmental standards in line with customer service expectations and regulatory compliance.

Continuous Improvement & Compliance

• Identified operational gaps and implemented corrective actions to enhance service delivery, collection accuracy, and staff efficiency.
• Championed compliance and audit readiness initiatives to uphold integrity and accountability within toll operations.

Administrative Management & Compliance

• Ensured full implementation and compliance with company administration policies and procedures in alignment with customer expectations and regulatory requirements.
• Supervised and coordinated daily administrative operations, including reception, dispatch, and office support functions, to maintain a professional and efficient work environment.
• Oversaw and maintained adherence to approved quality, occupational safety, health, and environmental (QHSE) standards.

Fleet & Facility Management

• Managed company vehicles, ensuring proper allocation, maintenance, and security for all fleet assets.
• Scheduled routine inspections and repairs to ensure vehicles are roadworthy and operational at all times.
• Monitored the maintenance and cleanliness of office premises, ensuring utilities, facilities, and equipment are well maintained and operational.

Procurement & Budget Control

• Prepared and monitored the Annual Operating Budget (AOB) for administrative functions, ensuring expenditures align with approved allocations.
• Reviewed and verified purchase requisitions, purchase orders, delivery orders, and invoices against budgeted amounts, securing necessary financial approvals.
• Administered petty cash claims, reimbursements, and expense records in compliance with company procedures.

Asset & Record Management

• Managed fixed asset records and registers for assigned offices, ensuring accurate documentation and compliance with audit requirements.
• Generated monthly administrative and progress reports to support management review and operational decision-making.

Team Coordination & Engagement

• Promoted cohesive teamwork and effective communication within the project team to ensure smooth coordination and organizational alignment toward shared goals.

Human Capital Setup & Administration

• Contributed to the establishment of the company’s Human Capital Department by assisting in developing foundational HR policies, processes, and systems.
• Supported payroll administration activities, ensuring accurate and timely salary processing in compliance with statutory requirements.
• Assisted in manpower budgeting and planning to maintain optimal workforce levels and cost efficiency.

Recruitment & Talent Acquisition

• Drafted and coordinated recruitment advertisements for management approval, liaising directly with advertising agencies and recruitment firms for placement.
• Supported end-to-end recruitment activities including career fairs, campus talks, and interview coordination.
• Scheduled interview sessions, communicated with candidates and interview panels, and ensured timely fulfillment of manpower needs.
• Assisted in preparing salary and benefits proposals for selected candidates in alignment with compensation structures and market benchmarks.

Employee & Expatriate Management

• Liaised with the Immigration Department on expatriate-related matters including work permit applications, renewals, and compliance documentation.
• Administered staff uniform programs for management and operations employees, ensuring consistent standards across departments.
• Supported employee engagement initiatives to foster positive workplace culture and staff retention.

Ad-hoc Projects & Support

• Provided assistance in various HR projects and administrative tasks as assigned to support departmental and organizational objectives.

Office & Administrative Management

• Coordinated hotel and accommodation bookings for staff, visitors, and official functions, ensuring cost efficiency and timely arrangements.
• Managed incoming and outgoing correspondence, letters, and documentation to ensure smooth office communication and record-keeping.
• Prepared proposals, approval papers, and documentation for various administrative matters in line with company policies.
• Oversaw cafeteria operations, ensuring proper administration, service quality, and compliance with hygiene standards.

Corporate Support & Branding

• Supported corporate and administrative branding activities, including management of office signage, supplies, and internal communication materials.
• Handled initiation, negotiation, and follow-up on office space rental and renewal processes, ensuring timely contract management and compliance.

Procurement & Vendor Coordination

• Managed procurement, distribution, and tracking of staff uniforms across departments.
• Liaised with vendors and service providers to ensure timely delivery of goods and services, adherence to contract terms, and cost-effective outcomes.