Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHD ALIF HAZIQ BIN HAMDAN

NO 69, JLN DEMANG 6, TAMAN SHAHBANDAR,41000, KLANG, SELANGOR.
Klang, Selangor

Summary

Work as Front Office Supervisor with 2 years experience in Customer Service and 9 years work experience overall.

With a proven track record of delivering exceptional customer service and resolving guest complaints. Experienced in managing team, handling reservations and overseeing daily operations. Skilled in conflict resolution and maintaining a hugh level of professionalism and efficiency.

Overview

9
9
years of professional experience

Work History

FRONT OFFICE SUPERVISOR

MANA MANA SUITES SDN BHD
07.2024 - 06.2025
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.

SERVICE POINT SUPERVISOR

Flash Express Delivery
08.2022 - 06.2023
  • Supervise daily activities at the service point, ensuring smooth and efficient parcel processing.
  • Handle the disbursement and processing of parcels and cash, potentially including transportation payments.
  • Address customer inquiries, resolve issues, and ensure a positive customer experience.
  • May involve tasks like training, scheduling, and performance management of service point staff.

LIGHT RECEIVING OPERATOR

DHL ECommerce
05.2021 - 07.2022
  • Efficiently unloading incoming shipments from trucks and other delivery vehicles.
  • Scanning each item to record its arrival, update inventory, and ensure accurate tracking within the system.
  • Categorizing and sorting packages based on destination, size, or other criteria, preparing them for further processing.
  • Verifying the accuracy of received items, checking for any damage or discrepancies, and reporting issues.
  • Completing necessary paperwork and data entry to maintain accurate records of all inbound shipments.

MAINTENANCE WORKER

GEMILANG AUTO PART SDN BHD
08.2020 - 03.2021
  • Conducting routine inspections to identify maintenance needs and performing necessary repairs on equipment, buildings, and facilities.
  • Maintaining and repairing plumbing, electrical and welding.
  • Performing tasks like carpentry, painting, landscaping, and other general maintenance duties.
  • Responding to emergency maintenance requests and resolving issues in a timely manner.
  • Maintaining logs of maintenance activities, documenting completed tasks, and reporting to supervisors.

INSURANCE AUTO ASSIST

ASH EIGHT AUTO
11.2017 - 08.2020
  • Safely and efficiently tow vehicles to designated locations, utilizing appropriate towing equipment and techniques.
  • Respond to calls for vehicle recovery, including accident scenes and situations requiring roadside assistance.
  • Prepare basic reports after towing or repossession tasks, documenting vehicle condition, damage, and relevant information.
  • Maintain the towing truck in good working condition, performing basic maintenance and ensuring it's road-ready.
  • Provide professional and courteous service to customers, addressing their concerns and ensuring a positive experience.

RETAIL ASSISTANT

ZARA KUALA LUMPUR
03.2016 - 09.2017
  • Greeting customers, assisting them in finding products, answering questions, and offering product recommendations.
  • Stocking shelves, restocking displays, and maintaining order within the store.
  • Ensuring the store is clean, organized, and merchandise is presented attractively to customers.
  • Staying informed about products, promotions, and store policies
  • Addressing customer complaints and inquiries.

Education

Malaysia Skill Certificate in 3D Animation -

NADI AYU TECHNOLOGIES
Petaling Jaya, Selangor, Malaysia
04.2001 -

Malaysian Certificate of Education(SPM) -

SMK SHAHBANDARAYA
04.2001 -

Lower Secondary Assessment(PMR) -

SMK TINGGI KLANG
04.2001 -

Primary School Achievement Test(UPSR) -

SEKOLAH KEBANGSAAN ALAM MEGAH (3)
04.2001 -

Skills

  • Front desk operations

  • Shift scheduling

  • Problem-solving skills

  • Ability to work collaboratively with other team members

  • Strong communication

  • Ability to multitask

  • Strong interpersonal skills

  • Ability to handle complaints and resolve issues

  • Effective communication skills

Timeline

FRONT OFFICE SUPERVISOR

MANA MANA SUITES SDN BHD
07.2024 - 06.2025

SERVICE POINT SUPERVISOR

Flash Express Delivery
08.2022 - 06.2023

LIGHT RECEIVING OPERATOR

DHL ECommerce
05.2021 - 07.2022

MAINTENANCE WORKER

GEMILANG AUTO PART SDN BHD
08.2020 - 03.2021

INSURANCE AUTO ASSIST

ASH EIGHT AUTO
11.2017 - 08.2020

RETAIL ASSISTANT

ZARA KUALA LUMPUR
03.2016 - 09.2017

Malaysia Skill Certificate in 3D Animation -

NADI AYU TECHNOLOGIES
04.2001 -

Malaysian Certificate of Education(SPM) -

SMK SHAHBANDARAYA
04.2001 -

Lower Secondary Assessment(PMR) -

SMK TINGGI KLANG
04.2001 -

Primary School Achievement Test(UPSR) -

SEKOLAH KEBANGSAAN ALAM MEGAH (3)
04.2001 -

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MOHD ALIF HAZIQ BIN HAMDANNO 69, JLN DEMANG 6, TAMAN SHAHBANDAR,41000, KLANG, SELANGOR.