MOHD AL-MUBARAK SHANKAR
Customer Service Driven
Unit 16-01 Aston Kiara 3 Jalan Kiara 3 Mont Kiara 51200Kuala Lumpur
Summary
Customer service-driven hospitality professional with extensive experience in food and beverage management. Demonstrated success in consistently delivering exceptional guest experiences, leading teams, and efficiently managing day-to-day operations. Committed to enhancing service quality and operational efficiency, driven by a genuine passion for creating unforgettable dining experiences. Thrilled to leverage expertise in customer service and team leadership to make a valuable contribution to a dynamic organization.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Hartamas Youth Club Sdn Bhd
1 2022 - Current
- - Managed a diverse team of staff, including foreign employees, to ensure smooth daily operations and high service standards. - Coordinated VIP and VVIP guest experiences, ensuring personalized and premium services were delivered at all times. - Developed business strategies to increase profitability, improve operational efficiency, and enhance guest satisfaction. - Managed payroll processes, including monitoring staff attendance, overtime, and ensuring timely salary disbursement. - Worked on budget planning, inventory management, and procurement of supplies to maintain cost-effective operations. - Conducted staff training programs to enhance service quality and operational efficiency, contributing to team development.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Service Staff
Hartamas Youth Club Sdn Bhd
07.2019 - 01.2022
- - Delivered excellent customer service, handling orders, and ensuring smooth operations in the dining area. - Assisted in opening and closing duties, inventory management, and maintaining cleanliness standards. - Upsold menu items based on customer preferences and provided recommendations to enhance guest dining experiences.
- Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Enhanced teamwork and communication among colleagues through regular collaboration and support.
- Participated in ongoing professional development opportunities offered by the company for continuous improvement and growth.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
Food & Beverage Assistant
Marble 8 Steakhouse
04.2018 - 05.2019
- - Delivered food and beverages to patrons while providing excellent customer service. - Supported kitchen operations by communicating orders and ensuring accurate and timely delivery.
- Provided excellent wait service to ensure customer satisfaction.
- Took and delivered accurate food and beverage orders to customers.
- Presented the menu and offered detailed information on portions, ingredients, and potential allergens.
- Made personalized menu recommendations and answered customer questions to enhance the dining experience.
- Accurately recorded food and drink orders using POS software, order slips, or memorization techniques.
- Collaborated with restaurant staff to review daily specials, menu changes, and service specifications for reservations and events.
- Ensured dishes and kitchenware were clean and well-presented, promptly reporting any issues.
- Communicated detailed order instructions to kitchen staff for timely and accurate food preparation.
Waiter
Hard Rock Café
08.2017 - 02.2018
- Took guest orders and efficiently served food and beverages.
- Delivered responsible alcohol service with thorough product knowledge.
- Utilized upselling techniques taught by the supervisor to enhance customer experience and increase sales.
- Answered guest inquiries accurately and courteously, ensuring a welcoming atmosphere.
- Maintained a clean and organized workstation, including pre-bussing tables and ensuring overall table maintenance.
- Performed opening, closing, and side duties such as setting up and breaking down stations, refilling condiments, and maintaining cleanliness (e.g., cleaning ashtrays).
- Assisted guests with food and drink selections while guiding them to their assigned tables for a seamless dining experience.
Education
Sijil Tinggi Pelajaran Malaysia (STPM) -
SMK Dato Pangiran Galpam
Sandakan, SabahSijil Pelajaran Malaysia (SPM) - undefined
SMK Sandakan Bestari
Sandakan, SabahSkills
Staff Management
Operations Management
Customer Engagement
Recruitment
Schedule Coordination
Menu development
Team Management
Inventory control and record keeping
Staff Scheduling
Passion for customer satisfaction
Supervisory skills
Personal Particulars
Date of Birth: 17th February 1998
Religion : Muslim
Race : Indian Mix
Age : 26
Languages
Bahasa Malaysia
English
References
Available upon request
Timeline
Service Staff
Hartamas Youth Club Sdn Bhd
07.2019 - 01.2022
Food & Beverage Assistant
Marble 8 Steakhouse
04.2018 - 05.2019
Waiter
Hard Rock Café
08.2017 - 02.2018
Restaurant Manager
Hartamas Youth Club Sdn Bhd
1 2022 - Current
Sijil Tinggi Pelajaran Malaysia (STPM) -
SMK Dato Pangiran Galpam
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Sandakan Bestari
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