MOHD AKMAL HARIZI BIN NORIZHAM
ASSISTANT BRANCH MANAGER
KANGAR, PERLIS
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs. Effective Assistant Branch Manager eager to utilize an aptitude for profit and loss analysis to contribute value to team. Detail-oriented and rooted in integrity with a skill for identifying financial products to suit client needs. Expertise in customer service relations and sales management.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Branch Manager
SURIA JERAI ELECTRICAL SDN BHD
ALMA, PULAU PINANG
04.2022 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed branch size of over 1 million in deposits and team of 8 full and part-time employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted daily staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Analyzed, reduced and controlled expenses by improving resource allocation.
Assistant Executive Officer
BEST DENKI MALAYSIA SDN BHD
GEORGETOWN, PENANG
08.2018 - 03.2022
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Participated in monthly training on latest technology trends and products in industry.
- Managed and organized internal communication to hold staff accountable to priorities.
- Researched, proposed, and implemented skills to up sales and improve services.
- Established and maintained strong relationships with customers.
Sales Executive
GLOBALUCK SDN BHD
SIMPANG AMPAT, PULAU PINANG
07.2017 - 05.2018
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established and maintained positive relationships with customers to ensure best choice are made.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor of Engineering - Petroleum Engineering
UNIVERSITI TEKNOLOGI MALAYSIA
SKUDAI, JOHOR 09.2012 - 10.2016
Skills
Profit and loss management
Audit preparation
Relationship building and management
Sales expertise
Staff Development
Budget control
Staff Management
Resource management
Cash Handling
Staff education and training
Timeline
Assistant Branch Manager
SURIA JERAI ELECTRICAL SDN BHD
04.2022 - Current
Assistant Executive Officer
BEST DENKI MALAYSIA SDN BHD
08.2018 - 03.2022
Sales Executive
GLOBALUCK SDN BHD
07.2017 - 05.2018
Bachelor of Engineering - Petroleum Engineering
UNIVERSITI TEKNOLOGI MALAYSIA
09.2012 - 10.2016