Mohd Akmal Mohd Maarof
Cloud Architect, Jr
Kuala Lumpur
Summary
Proven Cloud System Architect, Jr. from Cloud-IoT, adept in cloud computing technologies and fostering cross-functional team collaboration. Excelled in reducing maintenance costs and enhancing system performance, demonstrating adaptability and a results-driven approach. Achieved significant downtime reduction by implementing innovative disaster recovery plans, showcasing a blend of technical expertise and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Cloud System Architect, Jr
Cloud-IoT
04.2020 - Current
- Developed comprehensive disaster recovery plans that ensured minimal disruption to business operations in the event of unplanned system outages.
- Conducted regular system audits, identifying vulnerabilities before they were exploited by malicious actors or caused operational issues due to misconfiguration errors.
- Reduced maintenance costs by identifying areas for system optimization and refactoring outdated code bases as needed.
- Mentored junior team members, ensuring they developed the necessary skills to contribute effectively to projects.
- Developed technical documentation that enabled efficient knowledge transfer among team members and stakeholders alike.
- Optimized system performance by implementing innovative architectural solutions and strategies.
- Decreased downtime for critical systems by designing and implementing effective backup and recovery procedures.
- Provided expert guidance during the procurement process, ensuring that selected technology solutions aligned with organizational objectives and delivered maximum return on investment.
- Ensured seamless migration from legacy systems to modern platforms with minimal disruptions to daily operations.
- Collaborated with clients to determine project specifications and scope.
- Engineered architecture and infrastructure for multiple-tier users.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Led efforts to standardize development processes across teams, fostering a more cohesive working environment and promoting best practices adoption.
- Collaborated with cross-functional teams to develop scalable, maintainable, and high-performance software applications.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
- Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
- Implemented proactive monitoring systems to identify potential issues before they escalated into major problems.
- Enhanced system performance by troubleshooting complex software and hardware issues.
- Resolved critical technical problems for clients, improving overall customer satisfaction.
- Devised custom solutions tailored to specific client needs, ensuring successful integration with existing systems while minimizing disruptions in operations.
- Conducted remote diagnostics and provided timely resolutions to client''s technical issues.
- Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
- Mentored junior support engineers, fostering a positive learning environment and promoting professional growth.
- Improved incident resolution times through the utilization of effective troubleshooting methodologies.
- Collaborated with outside departments to implement system-wide improvements.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Developed comprehensive documentation for technical procedures, ensuring consistency and accuracy in problem resolution.
- Increased first-call resolution rates by providing clear communication on technical concepts to non-technical users.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Identified and reported audit issues.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Participated in special projects as requested by senior leadership, providing subject matter expertise on internal controls and risk management practices.
- Investigated discrepancies discovered during auditing process.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Developed strong working relationships with external auditors, facilitating efficient communication during annual audits.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Conducted training sessions for staff members on best practices in internal auditing, fostering a culture of continuous improvement.
System Engineer, Technical Lead
Trovicor FZ LLC
10.2018 - 10.2019
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Optimized networked software and operating systems by applying updates and patches.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Participated in system development life cycle from requirements analysis through system implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Improved systems with addition of new features and infrastructure.
- Optimized resource allocation across multiple concurrent projects by closely tracking team capacity levels against project deadlines and milestones.
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
- Negotiated with vendors to secure essential tools and services, improving team productivity and project outcomes.
- Improved system security with introduction of cutting-edge encryption methods, safeguarding sensitive customer data.
- Fostered culture of innovation, encouraging exploration of new technologies and approaches to solve complex problems.
- Oversaw migration of legacy systems to modern platforms, enhancing system scalability and performance.
- Created proofs of concept for innovative new solutions.
- Inspected equipment, assessed functionality, and optimized controls.
- Corrected, modified and upgraded software to improve performance.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Connected to computer of client using remote link to install programs and applications.
- Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Coordinated with vendors to ensure timely delivery of hardware replacements, reducing system downtime.
- Improved system uptime with proactive maintenance and regular system checks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved complex customer issues, leading to increase in customer satisfaction scores.
- Facilitated knowledge-sharing sessions, boosting team's ability to solve complex problems.
- Managed critical incidents to minimize downtime and business impact.
- Analyzed support ticket trends to predict and prevent future issues.
System Engineer, Support
Trovicor FZ LLC
06.2018 - 09.2019
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineer.
- Implemented networking and server changes to meet client budgets and needs.
- Performed troubleshooting and maintenance of existing network systems.
- Worked effectively in both independent and team environments to exceed IT goals.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Conducted periodic audits of IT systems to identify potential vulnerabilities and recommend appropriate countermeasures.
- Maintained computer systems, installed and upgraded new systems.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Reduced downtime for users by providing efficient remote and on-site support services.
- Managed regular system maintenance tasks, including updates, backups, and security checks to prevent data loss or breaches.
- Maintained detailed inventory records for all company-owned hardware assets, enabling accurate budgeting for future equipment purchases or replacements.
- Optimized help desk operations through thorough analysis of ticket trends and implementing targeted process improvements.
- Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Worked with various departments on integrating new processes for software and manual usage.
- Provided exceptional customer service while addressing user inquiries regarding hardware or software issues via phone or email communication channels.
- Ensured smooth transitions during employee onboarding or offboarding processes by managing user accounts, permissions, and equipment setup.
- Configured security settings and granted system access to groups and individuals.
- Implemented proactive monitoring tools for early detection of performance issues, enhancing overall system reliability.
- Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Technical Support Engineer
Azoom Solutions
01.2016 - 06.2017
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Performed root cause analysis of reported issues to enact corrections.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Earned recognition from management for consistently delivering exceptional service quality.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Delivered Tier-3 support and SME input to internal and external customers.
- Reduced system downtime significantly, conducting regular maintenance checks and updates.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
- Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
- Empowered users by conducting workshops on best practices for software and hardware maintenance.
- Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
Application Engineer
Malaysia Digital Economy Corporation
01.2011 - 12.2015
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
- Generated target accounts sales objectives, opportunities and projection reports to prioritize work.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Conducted comprehensive testing to validate the functionality and stability of new VoIP deployments before live implementation.
- Streamlined processes by creating detailed documentation for VoIP system configuration, maintenance, and troubleshooting procedures.
- Optimized call quality by identifying and resolving network bottlenecks.
- Increased efficiency in network operations through continuous monitoring of performance metrics and implementing necessary adjustments.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
- Reduced downtime and increased reliability through proactive maintenance of VoIP systems.
- Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Assisted with implementation and support of network monitoring tools.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Enhanced security measures through the installation of firewalls, intrusion detection systems, and access control mechanisms.
- Increased network performance with regular maintenance, monitoring, and troubleshooting of data center infrastructure.
- Optimized storage infrastructure by consolidating redundant systems, resulting in reduced overhead costs.
- Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
- Spearheaded capacity planning initiatives by analyzing current resource utilization trends and forecasting future growth requirements.
- Collaborated with cross-functional teams to develop efficient solutions for complex data center challenges.
- Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.
- Enhanced team collaboration by implementing efficient communication channels and project management tools.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Network Availability Engineer
Sapura Secured Technologies
06.2009 - 12.2011
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Conducted rigorous quality control checks, ensuring all network projects met internal and external quality standards.
- Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Provided input to team lead regarding areas for process and procedural improvement.
- Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
- Coordinated with suppliers to secure high-quality materials, negotiating favorable terms that led to reduction in project costs.
- Created detailed reports on network activities and findings.
- Monitored and evaluated network performance to recommend improvements.
- Conducted research to identify and evaluate new technologies and concepts.
- Conducted technical evaluations of network designs and test results.
- Analyzed and interpreted data to identify trends and recommend improvements.
Education
Bachelor of Science - Computer
04.2001 -
- Participation in Asian University Games 2008, as a Liaison Officer (volunteer), with MSN, in charge of Thailand Rugby Team affairs.
- Participate as a video conference technical assistant (volunteer) for remote study classes
- Multiple technical voluntary participation, in international technical events, example: HITB 2007, HITB 2008, etc
GED -
04.2001 -
Skills
Problem Management
Cloud Computing Technologies
Incident Management
Capacity Planning
Virtualization Technologies
Performance optimization techniques
Disaster Recovery Planning
Security and Compliance Standards
Monitoring and Alerting Systems
Application Integration Strategies
Communicating with clients
Technical Architecture Design
Application security
Solution Implementation
Cross-Functional Team Collaboration
Software Development Lifecycle
High Availability Design
Performance Optimization
Network Architecture
Systems Engineering
Technical Design Documentation
Teamwork and Collaboration
Problem-Solving
Self Motivation
Adaptability and Flexibility
Timeline
Cloud System Architect, Jr - Cloud-IoT
04.2020 - Current
System Engineer, Technical Lead - Trovicor FZ LLC
10.2018 - 10.2019
System Engineer, Support - Trovicor FZ LLC
06.2018 - 09.2019
Technical Support Engineer - Azoom Solutions
01.2016 - 06.2017
Application Engineer - Malaysia Digital Economy Corporation
01.2011 - 12.2015
Network Availability Engineer - Sapura Secured Technologies
06.2009 - 12.2011
Universiti Putra Malaysia - Bachelor of Science, Computer
04.2001 -
Universiti Putra Malaysia - GED,
04.2001 -