Mohd Ajib Mohd Jemain
Network Field Engineer
Petaling Jaya, Selangor
Summary
Results-driven Network Engineer with 15 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
16
16
years of professional experience
Work History
Network Field Engineer
TM Technologies Sdn. Bhd.
2015.05 - Current
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Collaborated with vendors to identify best options for optimizing network performance.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
Assistant Manager Desktop Support
VADS Solution Sdn. Bhd.
2008.02 - 2015.05
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Diploma - Computer Science
UiTM
Dungun, Terengganu. 2001.04 -
Skills
Customer Support
Network Configuration
Network Troubleshooting
Technical Troubleshooting
Remote Work Support
Technical Support
Firewall Technology Expertise
Project Management
Packet Trace Analysis
Equipment Configuration
Hardware Installation
User Support
Timeline
Network Field Engineer
TM Technologies Sdn. Bhd.
2015.05 - Current
Assistant Manager Desktop Support
VADS Solution Sdn. Bhd.
2008.02 - 2015.05
Diploma - Computer Science
UiTM
2001.04 -