Mohd Yunus Ali

Dedicated goal-oriented team manager with 15 years of extensive leadership experience in the call center industry. Committed to meeting team performance objectives and achieving set targets by providing thorough training, setting team goals, and developing innovative strategies. Possesses superb oral and written communication skills, excellent time management, and strong leadership abilities. Able to effectively lead and motivate teams towards success.

• Employee Training Success: Trained 50+ employees, resulting in a 30% improvement in service delivery.
• Customer Satisfaction Boost: Increased customer satisfaction scores by 20% within one year.
• Strategy Implementation Success: Implemented a new strategy reducing issue resolution time by 25%.

President, Ellia Residents Association
Taman Puncak Bestari 2
(Jan 2024 – Present)

• Oversee and manage community activities, fostering a harmonious and safe living environment.
• Serve as the primary representative and liaison between residents and local authorities.
• Strategize and implement initiatives to enhance community facilities and services.
• Lead and coordinate meetings, addressing resident concerns and ensuring effective decision-making.
• Manage budgets and financial planning for association projects and events.
• Drive community engagement through organizing events and promoting active participation