Mohd Yazid Md Din
Channel and Pipeline Manager
Cyberjaya
Summary
Dynamic Pipeline and Channel Manager with over 13 years of comprehensive experience in sales and customer service management. Proven ability to lead teams and drive significant sales growth by developing strategic partnerships and optimizing channel performance. Expertise in leveraging technology and CRM systems to enhance sales processes and maintain robust pipeline management. Focused on building strong relationships with stakeholders to ensure alignment with business objectives and maximize win probabilities. Committed to continuous learning and staying ahead of industry trends to deliver innovative solutions that meet customer needs.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Partner Channel Manager (Microsoft ANZ Project)
Webhelp-Concentrix Malaysia Sdn Bhd
Kuala Lumpur, Kuala Lumpur
05.2024 - Current
- Track pipeline health on key deals to accelerate sales momentum and cloud consumption.
- Actively review and drive top opportunities and accelerate them to closure by removing partner blockers.
- Responsible for ad hoc queries/providing floor support to sales agents to drive closures and ensuring CRM hygiene.
- Responsible for weekly reports on pipeline management and partner overview reporting.
- Managing 300-500 ops per quarter 3.6 million to 5 million pipelines.
Senior Sales Specialist - Digital Learning Management System
SHFT Digital Technology Sdn. Bhd.
11.2023 - 05.2024
- Hires and trains sales representatives.
- Manages a team of sales representatives.
- Builds and manages the sales pipeline.
- Creates monthly sales forecasts.
- Develops strategies to reach sales goals.
- Writes sales pitches for all products and services.
- Completes competitive analysis reports.
- Presents monthly sales reports to managers.
- Contacts potential customers and makes sales pitches.
- Develops relationships with top customers.
- Meets or exceeds sales quotas.
- Collaborates with customer service, billing, and other departments.
Sales Specialist - Project Credit Rating Agency
CRIF OMESTI Sdn Bhd
03.2023 - 10.2023
- Meet requirements in the areas of documentation accuracy, approval and systems processing.
- Keep records of calls and sales, and note useful information in an organized way with CRM tools (Microsoft Dynamics 365).
- A proficient communicator with a consultative sale driven approach.
- Constantly excelling in meeting and exceeding KPI elements set by the company.
Level 1 - Inbound Sales and Support
Teleperformance M Sdn Bhd - Go Daddy Project
01.2022 - 02.2023
- Provide both inbound and outbound support, matching needs to solutions.
- Help Customers understand Go Daddy offerings, create an online presence for their ideas and manage their online reputation.
- Identify and acquire potential merchants from different categories to participate in the platform.
- Responsible for creating merchant profile in the system and document submission.
- Organize meetings and conduct presentations to the Business Development Manager or any relevant PIC of the merchant company.
- Provide system guidelines and training to merchants respectively.
- Develop and build relationships with merchants to understand their needs and expectations.
Marketing Executive
MCIS Life Sdn Bhd
03.2021 - 09.2021
- Research and develop marketing and sales strategies for the company.
- Drive sales by designing and implementing targeted marketing strategies.
- Maintain customer relationships, track sales data, and create performance reports.
- Contribute to the development of marketing strategies.
- Conduct market research on rival products.
- Design and implement marketing plans for company products.
- Coordinate with media representatives and sponsors.
- Work with the sales team to develop targeted sales strategies.
- Answer client queries about product specifications and uses.
- Maintain client relations.
- Track sales data to ensure the company meets sales quotas.
- Create and present sales performance reports.
Safety Account Manager (offshore)
Rough Sea Marine Sdn Bhd
02.2020 - 01.2021
- Focus on solely developing and maintaining involvement in the Offshore market.
- Develop and seek tenders and contracts for goods including some of the biggest names in the industries.
- Develop relationships with clients to understand their needs and expectations.
- Supply goods for safety, health, and marine works.
Customer Care Consultant (Executive)
Maxis
01.2015 - 12.2017
- Attending to customer's queries/requests professionally via telephone or any media of contacts as assigned.
- Provide value-added services through cross-sell and up-sell products/services.
- Provide accurate, efficient, and quality service that exceeds customer's expectations.
- Adhere to escalation procedures of handling customer complaints.
- Maintain a high degree of responsibility towards customer confidentiality.
Senior Contract Administrator (ManPower services)
Petronas Carigali sdn. bhd.
07.2012 - 12.2014
- Direct activities concerned with contracts for the purchase or sale of equipment, materials, products, or services.
- Prepare bids, process specifications, test and progress reports, and other exhibits that may be required.
- Review bids from other firms for conformity to contract requirements and determine acceptable bids.
- Negotiate contracts with customers or bidders.
- Request or approve amendments to or extensions of contracts.
- Advise planning and production departments of contractual rights and obligations.
- Coordinate work of sales department with production and shipping department to implement fulfillment of contracts.
- Act as a liaison between the company and subcontractors.
Kiosk Sales Team Leader (Senior Sales)
YTL Communication (now known as YTL digital)
10.2010 - 07.2012
- Explain and sell Yes 4G products and cater to customer complaints and troubleshoot technical problems.
- Troubleshoot device problems, provide technical service on MAC and Windows, and perform on-site jobs.
- Configure Yes4G devices to customers' home or LAN network.
- Make schedules for staff, compile closing reports, make sales tracker reports, do stock requisition and stock transfer, and hit kiosk revenue targets every month.
Telesales Executive
Maybank (M) sdn. Bhd.
07.2008 - 10.2010
- Communicate with potential customers through the telephone to develop an effective pipeline to succeed in new business and exceed targets.
- Stationed at the CREDIT CARDS and PERSONAL LOAN Department.
- Maintain professionalism, confidentiality, and integrity in all customer interactions and offer a best-in-class customer service experience.
Education
DIPLOMA - Hospitality Management
Taylors College
Professional Certificate -
Computer Science
01.2010 - 12.2012
Skills
- Business Development
- Computer Science
- Computer Software
- Credit Card Sales
- CRM Tools
- Customer Care
- Customer Service
- Digital Learning Management System
- Documentation Management
- Finance Industry
- Inbound Sales
- Management
- Marketing
- Operations Management
- Sales
- Team Leadership
- Team Management
- Technical Troubleshooting
Knowledgeable in [software]
Certification
SC 900, Microsoft, 11/01/24
Bowling
Certified Bronze level MTBC and USBC Bowling Coach
Timeline
Partner Channel Manager (Microsoft ANZ Project)
Webhelp-Concentrix Malaysia Sdn Bhd
05.2024 - Current
Senior Sales Specialist - Digital Learning Management System
SHFT Digital Technology Sdn. Bhd.
11.2023 - 05.2024
Sales Specialist - Project Credit Rating Agency
CRIF OMESTI Sdn Bhd
03.2023 - 10.2023
Level 1 - Inbound Sales and Support
Teleperformance M Sdn Bhd - Go Daddy Project
01.2022 - 02.2023
Marketing Executive
MCIS Life Sdn Bhd
03.2021 - 09.2021
Safety Account Manager (offshore)
Rough Sea Marine Sdn Bhd
02.2020 - 01.2021
Customer Care Consultant (Executive)
Maxis
01.2015 - 12.2017
Senior Contract Administrator (ManPower services)
Petronas Carigali sdn. bhd.
07.2012 - 12.2014
Kiosk Sales Team Leader (Senior Sales)
YTL Communication (now known as YTL digital)
10.2010 - 07.2012
Professional Certificate -
Computer Science
01.2010 - 12.2012
Telesales Executive
Maybank (M) sdn. Bhd.
07.2008 - 10.2010
DIPLOMA - Hospitality Management
Taylors College
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