Solidwork
MOHD SYAFIK BIN BAHARIM
Field Service Representative
Johor Bahru
Summary
Proven track record in managing technical projects and leading diverse teams to success. Strategic planning expertise utilized to enhance operational efficiency and deliver high-quality technology solutions. Demonstrated ability in effective problem-solving and fostering collaborative environments, ensuring project success and team cohesion.
Experienced with managing field service operations, ensuring seamless service delivery and client satisfaction. Utilizes strong technical troubleshooting skills to resolve issues efficiently. Track record of fostering positive client relationships and maintaining high service standards.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages
Work History
Technical Manager
Gerex Automation (M) Sdn Bhd
07.2024 - Current
- Managing a team of engineers or technical staff, providing guidance, support, and mentorship.
- Overseeing technical projects from inception to completion, ensuring they meet deadlines, budgets, and technical requirements.
- Leveraging in-depth technical knowledge to solve complex problems and make informed decisions.
- Design a regular training plan and program for staff, and work closely with other departments (like product management, sales, and marketing) to ensure that technical solutions align with business goals.
Technical Service Executive
Gerex Automation (M) Sdn Bhd
01.2017 - 01.2024
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Scheduled consultations with clients to assess needs, and provide guidance with complex issues.
- Provided on-site services and installed new systems to optimize work solutions and avoid disruptions.
- Documented repairs work to track history and maintain accurate records.
- Drafted and submitted field reports to relay information regarding maintenance repairs and completed work orders.
- Supervised the technician team to perform maintenance work and apply best practices.
- Recommended equipment design changes and upgrades to maximize power, performance, and speed.
- Created and implemented a maintenance program to maintain operational efficiencies and reduce downtime.
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Identified problems and recorded solutions for reference purposes.
- Collaborated with cross-functional teams to develop comprehensive strategies for improving product performance.
- Performed onsite installation, modification, and maintenance of systems and equipment to examine functionality and performance.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Mechanical Maintenance (hydraulic)
Dananim (M) Sdn Bhd
01.2016 - 01.2017
- Controlled downtime by informing production workers of routine preventive maintenance techniques and monitoring compliance.
- Discussed machine operation variations with supervisors and maintenance workers to diagnose problems and repair machines.
- Updated records of performed maintenance on machines for reference in future work.
- Read and interpreted equipment manuals and work orders to perform required maintenance and service.
Field Service Technician
Eastway Engineering Sdn Bhd
01.2014 - 01.2015
- Liaised with a Service coordinator to prioritise repairs and maintenance according to commercially valuable criteria.
- Repair and service mobile equipment like a scissor lift, boom lift, and aerial work platform.
- Repaired and replaced broken-down equipment to maintain and avoid work disruptions.
- Read and interpreted manuals to follow specifications and apply best practices.
- Trained clients to properly use mobile equipment to upkeep functionality and avoid damages.
Hydraulic Assembly Technician
Favelle Favco Crane (M) Sdn Bhd
01.2011 - 01.2014
- Installation of hydraulic components and parts for the crane, such as the hydraulic valve, manifold, and hoses.
- Understands and knows about the hydraulic circuit.
- Performed all work to a high-quality standard, in adherence to industry quality standard regulations.
- Planned and prioritized workload to support production and optimize output.
- Reassembled and adjusted components to meet required specifications.
- Performs hydrostatic testing for hoses before installation into a crane.
- Performed assembly of products according to specifications and instructions.
- Worked within the 5S methodology to maintain an orderly workplace and optimize productivity.
Education
Higher National Diploma - Mechanical Engineering
University of College Linton
Skills
Hydraulic system diagnostics
Proficient in Bosch Rexroth product applications
Organizational time strategies
Process flow optimization
Training and mentoring
Technical process improvement
Customer service
Technical support
Preventive Maintenance
Equipment troubleshooting
Software
Autocad
Automation Studio
Timeline
Technical Manager
Gerex Automation (M) Sdn Bhd
07.2024 - Current
Technical Service Executive
Gerex Automation (M) Sdn Bhd
01.2017 - 01.2024
Mechanical Maintenance (hydraulic)
Dananim (M) Sdn Bhd
01.2016 - 01.2017
Field Service Technician
Eastway Engineering Sdn Bhd
01.2014 - 01.2015
Hydraulic Assembly Technician
Favelle Favco Crane (M) Sdn Bhd
01.2011 - 01.2014
Higher National Diploma - Mechanical Engineering
University of College Linton