Dynamic individual with hands-on experience in jewellery production and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
2015
2015
years of post-secondary education
Work History
Assistant Executive
Pos Malaysia International Hub
Selangor, Malaysia
06.2020 - Current
Company Overview: Forwarding/ Customs Regulation
Ensure parcel detained process running smoothly
Manage Custom Care-off office by state
Monitoring reporting before endorsed to procurement
Liaise to Customs Department in any matter or new customs duties order by Malaysia Goverment
Cooperative with various Internal department to meet S.L.A
Provides to daily accounts, weekly and montly report to headquarters
Forwarding/ Customs Regulation
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Branch Officer, Gold Valuer
Ar Rahnu @Pos Rawang
09.2012 - 05.2020
Company Overview: Ar Rahnu, Islamic Pawn System
Responsible managed and executing operation related matters/ increasing productivity/ S.O.P/ S.L.A / promotion and sales plan
Ensuring sales target are met, maximizing profit, reduce cost and business continued growth
Handling customer service matter to provide solutions for continuous service improvement
Develop new S.O.P for any new operational funtions, product and services
Coordinate risk management for ar rahnu monitoring/excuting and assessing risk mitigation
R&D new skill regarding gold management and knowledge
Monitor cash flow and funding requirement and manage cash conversion cycle to sure cash flow and cost efficiency
Ar Rahnu, Islamic Pawn System
Received superior customer service satisfaction scores for 200 consecutive quarters.
Complied with regulatory guidelines and requirements.
Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Implemented innovative solutions to address challenges faced by the branch, leading to improved operational efficiency.
Operation Officer, Gold Valuer
Ar Rahn Sentul.(Permodalan Kelantan Berhad)
12.2010 - 09.2012
Company Overview: Ar Rahnu, Islamic Pawn System
Manage all the operation in branch
Ensure that all worker operate in accordance with company standard operation procedure
Ensure the company vision and goals to achieve
Promotion and advertising about Ar Rahnu concept to the public
Entertaining and attending to customers, in the absence of salespersons
Provides to daily accounts, weekly and montly report to headquarters
The one who incharge in transfer money and lay in customer stuff in strong room and safe box
Check the qualifiacation of gold for pawn activities
Ar Rahnu, Islamic Pawn System
Collected, arranged, and input information into database system.
Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
Clerk
Hugewaters & Co
01.2004 - 05.2004
Company Overview: Commerce Services
Audit and Financial Report
Formal Letter, Customer Proposal
Company Profile And Customer
Balance Sheet
Profit And Loss Account
Commerce Services
Education
Certificate In Bookeeping - Accountancy
Politeknik Seberang Perai
Seberang Perai, Pulau Pinang
04.2001 - 06.2005
Diploma - Art & Design, Fine Art Metal
Institut Kraf Negara
Rawang, Selangor
Skills
WMS management
Trainingsworkshopsseminarsattended
KURSUS MENGENALI KUALITI EMAS DAN BATU PERMATA, Ar-Rahn, Permodalan Kelantan, Studio Jurusan Seni Kraf Logam, Institute Kraf Negara, 06/03/10
KURSUS BENGKEL KHAS PENILAI EMAS, Akademi Permodalan, Akademi Permodalan, Wakaf Che Yeh, Kelantan, 11/20/11
KURSUS SEMINAR KREATIVITI PENILAIAN EMAS, Akademi Permodalan, Perdana Resort Pantai Cahaya Bulan, Kota Bharu, Kelantan, 02/25/12 - 02/26/12
Personal Information
Age: 40
Date of Birth: 05/09/84
Gender: Male
Nationality: Malaysian
Marital Status: Married
Timeline
Assistant Executive
Pos Malaysia International Hub
06.2020 - Current
Branch Officer, Gold Valuer
Ar Rahnu @Pos Rawang
09.2012 - 05.2020
Operation Officer, Gold Valuer
Ar Rahn Sentul.(Permodalan Kelantan Berhad)
12.2010 - 09.2012
Clerk
Hugewaters & Co
01.2004 - 05.2004
Certificate In Bookeeping - Accountancy
Politeknik Seberang Perai
04.2001 - 06.2005
Diploma - Art & Design, Fine Art Metal
Institut Kraf Negara
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