Mohd QHAIRELL BIN RAMLI
Area Coach
Mantin
Summary
Experienced with coaching and developing teams to achieve operational goals and maintain high standards. Utilizes strategic planning to improve efficiency and customer satisfaction. Track record of effective communication and leadership in fast-paced environments.
Overview
12
12
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Area Coach
HTFU SDN BHD
05.2025 - Current
- Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
- Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
- Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
- Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
- Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.
- Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
- Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
- Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
- Established team priorities, maintained schedules and monitored performance.
Senior District Manager
Gula Cakery
11.2024 - Current
- Monitored department performance and identified areas for improvement in order to increase efficiency.
- Regularly evaluated departmental processes and procedures to identify and implement best practices.
- Developed and implemented processes to meet departmental goals and objectives, while ensuring compliance with industry regulations.
- Help on managing food cost by sharing an ideas on implementing promotions and cost control.
- Developed and implemented training programs to ensure best practices were followed.
District Manager
Berjaya Starbucks Coffee
06.2020 - 10.2024
- Led the district in achieving significant growth in both sales and customer satisfaction.
- Implemented cost saving initiatives that resulted in a 7% reduction in overall expenses.
- Developed and executed strategic plans for long term growth and development.
- Established key metrics for district performance and monitored progress against them.
- Created and managed a district budget, ensuring financial targets were met.
- Collaborated with corporate teams to develop and implement best practices.
- Developed and implemented training programs to ensure best practices were followed.
Store Manager
Berjaya Starbucks Coffee
03.2014 - 07.2021
- Managed a retail store with annual sales of $6 million and a staff of 25 employees.
- Developed and implemented effective training programs to ensure the highest level of customer service.
- Analyzed sales data to identify trends and develop strategies to maximize store sales and profits.
- Monitored inventory levels and ordered new stock to ensure availability of products.
- Developed and managed store budgets, ensuring cost-effective operations.
- Mentored and coached staff to maintain a high level of performance.
Education
Diploma - Business Management
Royal Military Collage
Johor Bahru01-2005
Sijil Pelajaran Malaysia - Mechanical Engineering
Sekolah Menengah Teknik Tuanku Jaafar
01-2001
Skills
Written documentation
Certified personal trainer
Team bonding
Task delegation
Refereeing and coaching
Staff development
Compliance management
Employee engagement
Staff training and development
Team motivation
Safety awareness
Training exercises
Verbal and written communication
Effective communication
Certification
MANAGER COACH & MENTOR
Interests
Play Video Games, Manage an Aquarium and Gardening, Cooking, Travel
Timeline
Area Coach
HTFU SDN BHD
05.2025 - Current
Senior District Manager
Gula Cakery
11.2024 - Current
District Manager
Berjaya Starbucks Coffee
06.2020 - 10.2024
Store Manager
Berjaya Starbucks Coffee
03.2014 - 07.2021
Sijil Pelajaran Malaysia - Mechanical Engineering
Sekolah Menengah Teknik Tuanku Jaafar
Diploma - Business Management
Royal Military Collage