Mohd Paizal Bin Muslimin
Johor Bahru
Summary
24 Years of work history in Telecommunication Industry with over 10 years Network Operations Leadership role and over 8 years in telecom equipment and facilities maintenance. Strong background in Network Operations Management, Resource Management, Risk Management, SLA KPI Management, Incident Management, Data Centre/TOC facilities management, Process Management, Escalation Management, Resource, cost estimating with all kind of documentation project management. Diverse experience in multicultural & multi-vendor and multi-technology environments, Key areas of interest are Network Operations, Project leading, Change Management, Conflict Management, HSE Management, People Management.
Results-driven professional with substantial background in project management, focused on delivering impactful outcomes. Adept at leading diverse teams and driving complex projects to completion. Known for strong adaptability and commitment to achieving strategic goals.
Professional project manager with strong track record in overseeing regional initiatives. Skilled in strategic planning, resource allocation, and risk management. Known for fostering team collaboration and driving projects to successful completion. Adaptable to changing needs and reliable in delivering results. Proficient in stakeholder communication, budget management, and process optimization.
Overview
25
25
years of professional experience
Work History
Regional Project Manager
OCK Group
09.2023 - 10.2024
- Responsible for overseeing U Mobile network into efficient operation, maintenance, technical site and optimization of our telecommunication network infrastructure. Lead a team of technical professionals, coordinate cross-functional activities, and ensure that the network meets the highest standards of performance and reliability.
- Lead, mentor, and manage a team of engineers, technicians, and support staff to achieve operational excellence. Foster a positive and collaborative work environment, encouraging professional growth and development within the team.
- Oversee the daily operation and maintenance of the telecommunication network, ensuring optimal performance and minimal downtime. Develop and implement operational strategies, policies, and procedures to enhance network reliability and efficiency.
- Formulate and execute strategic plans for network expansion, upgrades, and modernization projects. Align network operations with the company's long-term goals and objectives, ensuring scalability and sustainability.
- Manage the allocation of resources, including personnel, equipment, and budget, to maximize operational effectiveness. Monitor and control operational expenditures, ensuring cost-efficiency without compromising quality.
- Provide high-level technical oversight and support for complex network issues and critical incidents. Collaborate with engineering and IT teams to resolve technical challenges and implement innovative solutions.
- Establish performance metrics and key performance indicators (KPIs) to monitor network health and team productivity. Prepare and present regular reports on network performance, operational achievements, and areas for improvement to senior management.
- Build and maintain strong relationships with vendors, service providers, and key stakeholders. Negotiate contracts and service level agreements (SLAs) to ensure favorable terms and reliable service delivery.
- Ensure compliance with industry standards, regulatory requirements, and company policies. Implement quality assurance practices to maintain high standards of network performance and customer satisfaction
- Established strategic partnerships with external organizations that resulted in mutually beneficial outcomes for both parties involved in the projects implementation.
- Balanced competing priorities effectively, successfully managing multiple projects simultaneously within tight deadlines and budget constraints.
- Coordinated training programs for team members, enhancing their skill sets and contributing to overall project success.
- Promoted a culture of continuous improvement within the project team by actively seeking feedback from all stakeholders involved.
Regional Network Manager
Maxis Broadband Sdn Bhd
07.2014 - 09.2023
- Maintaining and improving all key network KPIs which impact the network reliability and stability daily, weekly, monthly, and yearly basis to ensure customer satisfaction by constantly managing the network drivers (Mobile, Enterprise and FTTH availability) at their most optimum level
- Managing group of Specialists, Field Engineers, Authorized Service partners (ASP), sub-contractors, and vendors to meet the division's SLA inclusive of field operations and Technical Operations Centre, TOC
- Spare, test equipment, company asset management stocktake and audit as according to SIRIM QAS
- Leading the regional Work Site Committee to ensure zero incidents on ground and work place
- Supporting sites roll out projects in order to gain coverage and dominance to in turn support Business Division's growth as per agreed AOP or when deemed necessary by expanding network footprints and capacity
- Supporting technology development projects in order to meet the evolving network technology by providing inputs, resources planning, executions and all necessary support required
- Improving quality of network to provide greater customer satisfaction that would allow for improved sales and revenue generation via expanding its customer base and its network reliability by constantly improving customer experience drivers and minimizing network downtime
- Constant and reliable communications with Business Units to understand its needs which are unique to regions and translate them towards the network's outputs by utilizing all resources and applications/tools available in managing network drivers
- Ensuring AOP expenditures are met without fail as part of the company's growth by instilling, monitoring, managing and conjuring the necessary impact points on the division's OPEX and CAPEX
- Ensuring support to external governance bodies i.e
- SKMM and local council on all issues related within its regional boundaries by providing immediate and direct liaison, inputs and functional presence when called upon
- Managing OLO support and focus group in region on a continuous basis to ensure network cooperation and resiliency alternatives when needed by directly being involved in discussion and providing inputs as well as triggering the necessary parties participants and inputs
Regional Network Manager
Maxis Broadband Sdn Bhd
11.2016 - 10.2017
- Acting lead for Sarawak network operation and maintenance
- Reduced downtime with proactive maintenance, regular updates, and prompt resolution of technical issues.
- Reviewed current networking trends regularly to implement cutting-edge innovations that enhanced the organization''s competitiveness.
- Increased network reliability by conducting regular audits, identifying vulnerabilities, and recommending corrective actions.
- Developed comprehensive disaster recovery plans to safeguard critical data and minimize operational disruptions.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies and applications.
Field Operation - Engineer
Maxis Broadband Sdn Bhd
05.2009 - 08.2013
- To provide second level support to FET managing O&M and outage resolution for RAN & Transmission (Microwave & Optical)
- To plan, conduct & coordinating MTM & FTM in the region
- To ensure all ISO documentation and process are adhered to and maintain as per requirements and standard
- To achieve department regional KPI in the span of two states, Johor and Melaka
- Provide assistance in resolving major outage or complex faults escalated by FET
- Track discrepancy during MTM & FTM, ensure corrective measure implemented within SLA
- Introduce improvement plan reducing high impact outage, including tracking high capacity transmission link resiliency requirements, and remote BSC MTL resiliency
- To support on major re-parenting/migration/cut over [GPON, Switch, hardware upgrade, E1 expansion]
- Pre & post performance reviewed ensuring effectiveness on methodology while keeping service disruption to minimum
- MNA/TRX Availability/Daily Intermittent monitoring, analysis and solution
- Southern MCV coordination, plan, upgrade and maintenance
- Improve, maintain and upkeep all network hardware and software equipment
- To coordinate site audit and acceptance of all network elements installed with accordance of model sites and specifications
- Executing assigned task and work orders given by Regional Network Head
- To perform analysis on alarm log, health to network elements and perform planned activity with minimum outage and report critical problem encounter to the Regional Network Head
- Integration, development, operation, maintenance & monitoring related to all network elements
- ISO, MCMC and local authority related compliance works
- Others local operator problem joint testing and troubleshooting
- Vendor escalation and network improvement meeting
Field Operation - Assistant Principal Technician
Maxis Broadband Sdn Bhd
03.2000 - 05.2008
- Operation & maintenance of BSS & Microwave network elements
- Provide 24 x 7 field engineering support inclusive of troubleshooting and resolution of network service including radio equipment, RF cable & antenna system
- Riggers/vendor/contractor management, coordination & supervision
- Ad-hoc assignment to cater impromptu coverage such as site of disaster
- Test Gear & RF consumable items management is equal to field works
- Site book and drawing verification to the actual configurations
Education
Bachelor Electrical Engineering (Hons) - Electrical Engineering
Universiti Teknologi Malaysia
01.2009
Diploma Electrical Engineering - Electrical Engineering
Universiti Teknologi Mara
01.1998
Skills
- Network Monitoring Tools
- Telecom Infrastructure
- Service Delivery
- Project Management
- Fault Network Incident & Disaster Management
- Team Mentoring
- Leadership
- Safety Compliance
- Project scheduling
- Cost control
- Cross-functional coordination
- Problem-solving
- Excellent communication
- Organizational skills
- Decision-making
Timeline
Regional Project Manager
OCK Group
09.2023 - 10.2024
Regional Network Manager
Maxis Broadband Sdn Bhd
11.2016 - 10.2017
Regional Network Manager
Maxis Broadband Sdn Bhd
07.2014 - 09.2023
Field Operation - Engineer
Maxis Broadband Sdn Bhd
05.2009 - 08.2013
Field Operation - Assistant Principal Technician
Maxis Broadband Sdn Bhd
03.2000 - 05.2008
Diploma Electrical Engineering - Electrical Engineering
Universiti Teknologi Mara
Bachelor Electrical Engineering (Hons) - Electrical Engineering
Universiti Teknologi Malaysia
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