MOHD NOOR AZNYZAL MOHD PUZI
SENIOR EXECUTIVE IT
Seri Kembangan
Summary
Results-driven professional with 21 years of experience in Banking IT Operations, Data Centre Management, Technical Support, and Automotive Sale. Skilled in system reliability, backup management, project support, and incident resolution. Certified in ITIL Foundation, with a strong record of delivering operational excellence, customer satisfaction, and performance-driven results in fast-paced environments.
Overview
2
2
Languages
3
3
Certifications
21
21
years of professional experience
Work History
Sale Advisor Consultant
Proton Bukit Jalil Sdn. Bhd.
08.2025 - Current
- Promote and sell Proton vehicles to individual and corporate customers
- Provide complete information regarding specifications, prices, promotions and financing packages
- Find and build a customer network through walk-ins, calls, and digital platforms
- Manage the sales process from inquiries to vehicle delivery
- Assist customers in checking eligibility and bank loan application
- Manage and ensure customer documents are complete and accurate
- Coordinate test drives and vehicle delivery and provide after-sales service and customer satisfaction follow-up
- Achieve monthly sales targets set by the company
- Maintain the image and reputation of the Proton brand through professional services
Information Technology Associate
JP Morgan Chase Bank Berhad
10.2012 - 12.2024
- Managed Data Centre Operations, ensuring stable performance of servers, mainframes, storage, and network systems.
- Monitored and executed batch job processing, maintaining 100% completion rate within schedule.
- Performed backup and recovery operations (AS/400, Windows, Mainframe), including tape library management.
- Handled incident management by troubleshooting, diagnosing, and escalating issues to minimize downtime.
- Conducted system maintenance including reboots, patching, and hardware/software configuration.
- Ensured IT compliance and documentation accuracy following Standard Operating Procedures (SOP).
- Provided first-level technical support and collaborated with remote support teams and vendors.
- Maintained data centre environmental standards for safety, temperature, and equipment performance.
Executive, Data Centre Operations
Hong Leong Bank Berhad
10.2009 - 10.2012
- Supervised daily Data Centre and Disaster Recovery (DR) operations.
- Managed mainframe (IBM) and AS/400 systems to ensure continuous system uptime.
- Oversaw backup operations, media inventory, and report distribution.
- Coordinated multi-shift operations and ensured compliance with security and operational policies.
- Supported disaster recovery testing and maintained detailed operational documentation.
IT System Operator
CIMB Bank Berhad
08.2005 - 09.2009
- Monitored and controlled computer systems and batch processes for smooth daily operations.
- Performed data backups and restores, ensuring data integrity and reliability.
- Conducted first-level troubleshooting for hardware, software, and network issues.
- Maintained system logs and reports to ensure compliance with Standard Operating Procedures (SOP).
Education
Sijil Pelajaran Malaysia (SPM) - Sijil Perdagangan Malaysia (SPDM)
Sekolah Menengah Kebangsaan Penanti
Penang12-1998
Bachelor of Science - Information Technology
University Tun Abdul Razak (UNITAR)
KL12-2003
Diploma - Information Technology
University Tun Abdul Razak (UNITAR)
Penang12-2001
Skills
IT Operations & Infrastructure
Data Centre Operations
Batch Job Scheduling & Monitoring
Backup & Recovery (AS/400, Windows, Mainframe)
Incident & Problem Management
System Maintenance & Performance Monitoring
Hardware & Software Troubleshooting
IT Infrastructure & Technical Support
SOP & IT Compliance
Certification
ITIL Foundation in IT Service Management (V3) – September 2014
Timeline
Sale Advisor Consultant
Proton Bukit Jalil Sdn. Bhd.
08.2025 - Current
Information Technology Associate
JP Morgan Chase Bank Berhad
10.2012 - 12.2024
Executive, Data Centre Operations
Hong Leong Bank Berhad
10.2009 - 10.2012
IT System Operator
CIMB Bank Berhad
08.2005 - 09.2009
Diploma - Information Technology
University Tun Abdul Razak (UNITAR)
Bachelor of Science - Information Technology
University Tun Abdul Razak (UNITAR)
Sijil Pelajaran Malaysia (SPM) - Sijil Perdagangan Malaysia (SPDM)
Sekolah Menengah Kebangsaan Penanti