MICROSOFT EXCEL
MOHD JOHAN BIN M FATHOL WAHAB CHIN
RETAIL SUPERVISOR
Ipoh, Perak
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
12
12
years of professional experience
3
3
Languages
Work History
RETAIL SUPERVISOR
POPULAR Bookstore
01.2012 - Current
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Education
High School Diploma -
SMK RAJA CHULAN
Ipoh, Perak, Malaysia 04.2001 -
Skills
Store Organization
Staff Training and Development
Employee Motivation
Merchandise Inspection
Cash handling oversight
Customer Service Management
Inventory Control
Store operations
Promotions and Marketing
Physical Stamina
Cycle Counts and Audits
Software
MICROSOFT WORD
SONY VEGAS PRO
ADOBE PHOTOSHOP
Timeline
RETAIL SUPERVISOR
POPULAR Bookstore
01.2012 - Current
High School Diploma -
SMK RAJA CHULAN
04.2001 -