Summary
Overview
Work History
Education
Skills
Personal Information
Vehicle Type
Timeline
Generic
MOHD HAFIZ BIN TAIB

MOHD HAFIZ BIN TAIB

IT Desktop Engineer
Batu Caves

Summary

Experienced Field Service Engineer with 8 years of expertise in repairing, installing, and troubleshooting notebooks and desktops. Dedicated to providing optimal service support through phone consultations and personal visits. Skilled in investigating and resolving common issues and delivering efficient, courteous, and professional repair services. Demonstrates exceptional organizational skills and dependability, successfully managing multiple priorities with a positive attitude. Proven track record of taking on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Field Support Engineer

Sunway Technology Group
07.2019 - Current
  • Handle first level support for all the clients under Sunway including sites(Sunway Geo and Sunway Pyramid Office).
  • Provide Technical support answering support queries via phone, email and on-site.
  • Provide support to HOD’s with a swift resolution.
  • Provide troubleshooting and resolution for Microsoft office 365 issue.
  • Provide technical support and configuration for Network Printers.
  • Perform PC/Laptops setup and configuration to meet the client standard applications.
  • Followed up with users to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Ticket/SLA, incident and problem management.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Trained and mentored junior engineers, providing guidance and direction.

Assistant Team Lead Resident Engineer

TOYOTA HQ SDN. BHD.
03.2017 - 06.2019
  • Company Overview: Konica Minolta Business Solutions (M) Sdn. Bhd.
  • Perform PC/Laptops setup and configuration to meet the client standard applications. Cover for 3 site main for TOYOTA (HQ, ASSB plan 1 and plan 2).
  • Ensuring the Network equipment health by checking the configuration file and interface status of the equipment.
  • Project upgrade Windows 7 to Windows 10 for whole device Under Toyota for whole Malaysia region by region.
  • Supporting a wide range of devices from laptops and desktops to printers.
  • Execute Hardware and Software installation including configuring and rolling out upgrades for computers.
  • Identify user issues, diagnosing problems and delivering workable solutions via phone, email or desk.
  • Ensuring that all user issues resolved with agreed service level time frames.
  • Overseeing the installation of hardware and software including printers, PC’s and OS’s.
  • Troubleshooting networks hardware and ensuring that network performance remains optimal.
  • Perform services for devices from laptops and desktops to printers.
  • Ensured that all backups were carried out and that all data was safe and secure.
  • Konica Minolta Business Solutions (M) Sdn. Bhd.

Drive Test Engineer

ZTE HUAWEI
02.2015 - 12.2016
  • Company Overview: for CELCOM, UMOBILE AND DIGI
  • To test the signal strength for the network 2G, 3G and 4G at antenna target area after new antenna installation.
  • Drive test around area of the new antenna installation to check the signal strength for signal 2G, 3G, and 4G.
  • Test signal for indoor and outdoor antenna.
  • Contact with the Optimizer of the network provider to make sure that the new antenna installation signal target gives the best signal coverage.
  • Make a report for the testing after drive test for all signal 2G, 3G and 4G.
  • For CELCOM, UMOBILE AND DIGI

Education

Bachelor Engineering Technology - Data Communication

Universiti Kuala Lumpur British Malaysian Institute
01.2012 - 01.2014

Diploma Engineering Technology - Telecommunication

Universiti Kuala Lumpur British Malaysian Institute
01.2012 - 01.2014

Skills

Laptop & PC hardware assembling

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Personal Information

  • IC Number: 900714-14-5089
  • Age: 32
  • Ethnicity: Malay
  • License: B2, D
  • Height: 168 cm
  • Weight: 102 Kg
  • Health Status: Good
  • Date of Birth: 07/14/90
  • Gender: Male
  • Marital Status: Single
  • Religion: Islam

Vehicle Type

Motorcycle, Car

Timeline

Field Support Engineer

Sunway Technology Group
07.2019 - Current

Assistant Team Lead Resident Engineer

TOYOTA HQ SDN. BHD.
03.2017 - 06.2019

Drive Test Engineer

ZTE HUAWEI
02.2015 - 12.2016

Bachelor Engineering Technology - Data Communication

Universiti Kuala Lumpur British Malaysian Institute
01.2012 - 01.2014

Diploma Engineering Technology - Telecommunication

Universiti Kuala Lumpur British Malaysian Institute
01.2012 - 01.2014

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MOHD HAFIZ BIN TAIBIT Desktop Engineer