Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMMED FITRIZ GADDAFI BIN MUSA

Consumer Care Consultant
Melaka

Summary

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Experienced with customer interaction, problem resolution, and time management. Utilizes effective communication to enhance customer satisfaction. Track record of adaptability and reliability in dynamic environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Professional in consumer care with strong communication and problem-solving skills. Adept at building positive relationships and ensuring customer satisfaction. Focused on team collaboration and achieving results in dynamic environments. Reliable and adaptable to changing needs, with keen ability to understand and address consumer concerns effectively.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Consumer Care Representative

Maxis Berhad
01.2014 - 07.2025
  • Demonstrated empathy towards customers experiencing difficulties, fostering trust and loyalty with the brand.
  • Provided constructive feedback to peers, promoting a positive and collaborative work environment.
  • Improved company reputation by providing exceptional service to consumers, leading to positive reviews and recommendations.
  • Assisted management in the development of new service strategies based on customer feedback analysis.
  • Managed high call volume, ensuring each consumer received prompt attention and assistance.
  • Increased customer retention by offering personalized solutions tailored to individual needs and preferences.

Customer Service Executive

ASTRO
01.2012 - 01.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Executive

VADS Berhad
01.2009 - 01.2012
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Diploma - Information Technology

Kolej Antarabangsa Teknologi Inovasi Mutiara
Ipoh, Perak
04.2001 -

Skills

    Complaint handling

    Call center experience

    Teamwork

    Teamwork and collaboration

    Problem-solving skills

    Microsoft office

    Multitasking

    Calm and professional under pressure

    Call center operations

    Issue and complaint resolution

Timeline

Consumer Care Representative

Maxis Berhad
01.2014 - 07.2025

Customer Service Executive

ASTRO
01.2012 - 01.2013

Customer Service Executive

VADS Berhad
01.2009 - 01.2012

Diploma - Information Technology

Kolej Antarabangsa Teknologi Inovasi Mutiara
04.2001 -

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MOHAMMED FITRIZ GADDAFI BIN MUSA Consumer Care Consultant