Mohd Firdauz Omar
Balik Pulau
Summary
To establish a long-term career at executive level to middle management in the areas of customer service, project-based portfolios, property management, corporate communication, human resource management, finance and other suitable areas in banking and financial services industry, which commensurate with qualifications and professional experiences.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Workcell Manager
Jabil Circuit Sdn. Bhd.
01.2022 - Current
- Handles, manage plans and monitor output disciplines and productions
- Project: MICRON SIG
- Project Manager
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Workcell Manager
Jabil Circuit Sdn. Bhd.
01.2021 - 01.2022
- Handles, manage plans and monitor output disciplines and productions
- Project: Onto
- Project Manager
Line Manager
Jabil Circuit Sdn. Bhd.
04.2018 - 01.2021
- Handles, manage plans and monitor output disciplines and productions
- Project Lead Line Manager for Multitest Electronics System
- Project Lead Line Manager for Micron Technology
- Project Lead Line Manager for CCS Technology
- Project Lead Line Manager for Dragonwave
- Project Lead Line Manager for Kymeta
Manufacturing Snr Administrator
Plexus Corp. Riverside & Islandview
06.2007 - 04.2018
- Handles, manage plans and monitor output disciplines and productions
- Project: Credence Corporation
- CRC & Product Assembling Officer
- Project: RedBack Networks
- Backend assembling point Officer
- Project: IXIA corporation
- Project lead Administrator
- Project: BEA aerospace
- Project lead Administrator
- Project: BlueChiip Medical
- Project lead Administrator
- Project: Teradyn Networks
- Project lead Administrator
Manufacturing Officer 1
Plexus Corp. Seaside, Bayan Lepas Penang.
06.2006 - 06.2007
- Handles, manage plans and monitor output disciplines and productions
- Project: AMX Corporation, Moseley and Impinj
Education
Bachelor’s Degree - Agrotechnology and Aquaculture
Kolej Universiti Sains dan Teknologi Malaysia (KUSTEM)
01.2006
Matriculation - Biology/ life science
Malacca Matriculation College (Majid Tanah Malacca)
01.2003
High Secondary -
MRSM (Mara Junior Science College)
01.2001
Lower Secondary -
STK (Kluang High School)
Kluang, Johore01.1999
Skills
- Designing
- Sales strategy
- Crisis Management
- Risk Management
- Revenue Growth
- Cost Reduction
- Process Optimization
- Data analysis
- Database
- SFDM
- JDE
- Business management
- Profit balancing
- Effective Communication Skills
- Time management abilities
- Verbal and written communication
- Negotiation
- Cross-functional team management
- Multitasking
- Project Management
- Problem-solving aptitude
- Conflict Resolution
- Adaptability
Performance reviewing
Customer Relations
Professionalism
Additionalinformation
Moderate (50%-60%), Moderate (45%-50%), No, Yes, RM20,000, 06/01/19
Identitycardnumber
840501-01-5895
Personal Information
- Age: 41
- Height: 174cm
- Date of Birth: 05/01/84
- Marital Status: Single
References
- Patrick Tan, Focus Factory Manager, Department Manager, Plexus Manufacturing Sdn. Bhd., +60124075459
- L.K Khor, Workcell Manager, Colleague, Jabil Manufacturing Sdn Bhd., +60122286247
- Kok Weng Hean, Department Manager, Superior, Jabil Manufacturing Sdn. Bhd., +60174682382
Timeline
Workcell Manager
Jabil Circuit Sdn. Bhd.
01.2022 - Current
Workcell Manager
Jabil Circuit Sdn. Bhd.
01.2021 - 01.2022
Line Manager
Jabil Circuit Sdn. Bhd.
04.2018 - 01.2021
Manufacturing Snr Administrator
Plexus Corp. Riverside & Islandview
06.2007 - 04.2018
Manufacturing Officer 1
Plexus Corp. Seaside, Bayan Lepas Penang.
06.2006 - 06.2007
Matriculation - Biology/ life science
Malacca Matriculation College (Majid Tanah Malacca)
High Secondary -
MRSM (Mara Junior Science College)
Lower Secondary -
STK (Kluang High School)
Bachelor’s Degree - Agrotechnology and Aquaculture
Kolej Universiti Sains dan Teknologi Malaysia (KUSTEM)
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