Mohd Baktiar Bin Amilkassim
Customer Service Representative
Seri Kembangan
Summary
Highly motivated to provide value in people’s lives by offering excellent customer service. Passionate about helping others and eager to continuously learn and improve customer service skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Transcosmos Malaysia
08.2024 - Current
- Handling Customer Inquiries and Complaints
- Respond to customer questions, concerns, and complaints via phone, email, or chat with professionalism and empathy.
- Providing Product and Service Information
- Offer accurate information about products or services, helping customers make informed decisions.
- Maintaining Customer Records and Feedback
- Document all interactions and customer feedback in the system for tracking and improvement.
Department Manager
Gerbang Alaf SDN BHD
06.2021 - 07.2024
- Managed inventory and ensured product availability by placing timely orders.
- - Conducted crew training and provided daily shift supervision.
- - Prepared monthly profit and product cost reports based on raw data.
- - Ensured product quality by understanding and applying company SOC (Standard of Conduct).
- - Communicated with team members to address store issues and achieve company KPIs.
- - Delivered customer service in both Malay and English with a focus on hospitality.
Education
UPSR -
SK Tun Dato Hj Mustapha
STPM - Economy
SMK Abdul Rahim
SPM - undefined
SMK Abdul Rahim
Skills
- Inventory Management
- Crew Training & Leadership
- PC Building
- Microsoft Office: Excel, PowerPoint, Word
- Bilingual Communication (Malay & English)
Adaptability and flexibility
Complaint resolution
Customer relations
References
- Aqeela, RGM, 019-5922902, Gerbang Alaf SDN BHD
- Anas, Rashid, SV Transcosmos Project Shopee, 60 16-639 0851, Transcosmos Malaysia
Timeline
Customer Service Representative
Transcosmos Malaysia
08.2024 - Current
Department Manager
Gerbang Alaf SDN BHD
06.2021 - 07.2024
STPM - Economy
SMK Abdul Rahim
SPM - undefined
SMK Abdul Rahim
UPSR -
SK Tun Dato Hj Mustapha