MOHD BAKHTIAR B. ANUAR
Manager – Non-Financial Risk
SHAH ALAM
Summary
Results-oriented professional with extensive expertise in Enterprise and Operational Risk Management frameworks and practices. Successfully implemented Governance, Risk & Compliance (GRC) systems at AEON Credit Service and the Operational Risk Management System (ORMS) at MBSB Bank, demonstrating a strong command of risk analysis techniques such as Incident Management and Key Risk Indicators. Possesses six years of experience with ISO standards, including ISO 9001, ISO 14001, ISO 27001, and OHSAS 18001, effectively integrating these requirements across multiple organizations. Strong interpersonal and communication skills facilitate collaboration with cross-functional teams, showcasing adaptability in diverse environments ranging from manufacturing to financial institutions.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Manager – Non-Financial Risk
Bank Islam
01.2024 - Current
- Spearhead the design, implementation, and maintenance of Operational Risk Policies, Standards, and Methodologies aligned with the Bank’s risk appetite and industry best practices.
- Lead the execution of key operational risk tools including the Annual Operational Risk Independent Assessment (ORIV), Scenario Analysis and Operational Risk Review (ORR) exercises.
- Lead the review of the Internal Capital Adequacy Assessment Process (ICAAP) for Non-Financial Risk for the Bank.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Serve as the primary liaison for monthly and quarterly Non-Financial Risk reporting to key governance committees: Operational Risk & Compliance Committee (ORCC), Management Risk & Compliance Committee (MRCC), and Board Risk & Compliance Committee (BRCC), including presentation of findings and insights.
- Conduct in-depth process improvement analysis at the departmental level and present recommendations to ORCC and MRCC for strategic decision-making.
- Appointed as BNM Submission Officer, ensuring timely and accurate submission of operational risk data in compliance with Bank Negara Malaysia’s reporting requirements.
- Administer the Operational Risk Integrated System (ORIS), managing system functionality, user access, and issue resolution to support enterprise-wide operational risk management.
Manager - Operational Risk Management
MBSB Bank
06.2021 - 12.2023
- Spearhead the design, implementation, and maintenance of Operational Risk policies, standards, and methodologies aligned with the Bank’s risk appetite and industry best practices.
- Lead the execution of the Operational Risk Management Program, encompassing Loss Event Reporting (LER), Risk & Control Self-Assessment (RCSA), Key Control Testing (KCT), and other strategic initiatives.
- Serve as the Submission Officer for monthly ORR, ensuring timely and accurate reporting of operational risk incidents and compliance with regulatory requirements, including uploads to BNM FiBox.
- Deliver high-quality, timely risk reporting including the Monthly Risk Management Dashboard, Board Risk Committee Report, and Board Report, supporting strategic decision-making.
- Monitor and analyze the performance of operational risk tools (incident management, RCSA, KCT) to identify areas for improvement and mitigate high-risk exposures across the Bank.
- Champion a strong risk culture by conducting training and awareness programs on Operational Risk and related disciplines across business units.
- Provide oversight, challenge, and assurance in risk identification, evaluation, and treatment for new products/projects, ensuring robust risk mitigation strategies are in place.
- Contribute to the development and implementation of the Bank’s Operational Risk Management System, enhancing automation and data integrity in risk processes.
Risk Management Department
11.2018 - 06.2021
- Manage the Enterprise Risk Management (ERM) framework, policies and practices of the Company based on risk perspectives.
- Providing support on internal audit approach and processes related to risk management.
- Management of Incident Management & Data Collection (IMDC) and close follow-up on the action plan to avoid recurrence.
- Undertake all the associated action to ensure an accurate and timely delivery of routine or ad-hoc ERM reports, including Monthly Risk Management Report, Risk Appetite, Regional Risk Report, Board of Directors (BOD) Meeting Report, and Quarterly Board Risk Committee.
- To perform annual review and challenge session with Business Units for Risk Control & Self-Assessment (RCSA), and Key Risk Indicators (KRI) throughout the Company.
- Assisted Business Continuity Management team in handling the Crisis Management Team’s related matter (e.g., meeting minute, action taken), Business Impact Analysis exercise (BIA), Risk Assessment and Disaster Recovery exercise.
- Perform risk assessment for all New Business & Process Improvement proposals by Business Units, by identifying potential risk exposures, and recommends solutions before the proposal is presented for Top Management approval.
- Provide risk awareness to all employees.
ISO Quality Auditor
AEON Credit Service Berhad
04.2016 - 06.2021
- Joined in 2016 as ISO Quality Auditor, and in 2017, I have undertaken a new role in Regulatory Complaint Management portfolio and concurrently acted as ISO Quality Auditor and subsequently in 2018, I was transferred to Risk Management Department
Regulatory Complaint Management
09.2017 - 11.2018
- To carry out daily operations of all customer complaints received via regulatory bodies, which include investigating the validity of the complaint and liaising with the relevant process owner for resolution.
- To perform necessary complaint analysis for process improvement.
- Correlating with other departments and management to resolve issues and expedite the work.
- To represent the Company for any meeting / follow up related to complaint resolution with authorities (e.g. Bank Negara Malaysia, KPDNHEP, MCMC, PDRM).
- To address the root causes and define corrective and preventive action to ensure effective implementation and to prevent complaints from recurring.
- To prepare reports for Monthly Risk Management Committee and Board Meeting.
ISO Auditor
04.2016 - 05.2018
- To maintain and ensure the effectiveness of the Company’s Integrated Management System (IMS) certification, which consist of following standards using Risk Based approach:
- A. ISO 9001 (Quality Management System)
- B. ISO 27001 (Information Security Management System)
- C. ISO 14001 (Environment Management System)
- To ensure below IMS related activities are completed, effectively and efficiently;
- A. IMS Risk Assessment, including Environmental Aspect and Impact Assessment
- B. IMS Internal Audit.
- C. Compliance check at branches and service centres
QUALITY AUDITOR
Proton Edar Sdn. Bhd, HICOM Subang
08.2014 - 04.2016
- Generation and maintenance of company policy and procedure as per ISO 9001:2008 requirement.
- Planning, establishing audit schedule, prepare audit checklist & conducting internal audit accordance with ISO 9001:2008 requirement at Proton Edar HQ & network nationwide.
- Monitors the status of NCRs raised during internal & external audit, and follow up with related parties for corrective action & evidence submission.
- Liaise with certification body from Vehicle Certification Agency (VCA) & SIRIM Malaysia for certification & surveillance audit.
- Coordinate & conduct ISO 9001:2008 / SOP Compliance Awareness training & development programs for PROTON staff.
- Document controller for Proton Edar QMS document, maintaining & updating filling tracking logs & records & updating latest version of document to Proton Edar online system (ASPIRE).
PRODUCTION ENGINEER CUM PLANNER
George Fischer Sdn Bhd, Kota Kemuning
10.2011 - 08.2014
- Analyze all work orders for completeness of material and resources based on customer orders.
- Monitors the status of assigned work orders and projects, Supports operations that delay schedules and alters schedules to meet unforeseen conditions.
- Schedule, expedite and coordinates the delivery and movement of critical material, including material transfers.
- Prepare defined work packages as defined by the SAP system, including detailed instructions, drawings, bill of materials, inspection requirements for each project or work order.
- Support and initiate in 5S, ISO 9001, ISO 14001 (ERT leader), ISO 18001 and continuous improvements
- Ensure all machines at good condition to run 24/7.
Technical Executive
Daya Polymer Sdn Bhd, Pulau Pinang
01.2011 - 09.2011
- To report to QA/QC manager when it comes to quality and products issues.
- To coordinate with customer complaint and ensure internal and external corrective action has been taken effectively (by Corrective Action Request (CAR) form, further testing & investigation).
- Does R&D to the product in order to meet customer's specification (cheapen the cost, improve quality).
- Prepare the quality control reports and certificate of analysis (CA) for the final products
Education
Bachelor of Science (Hons.) - Polymer Technology
Universiti Teknologi Mara
Shah Alam11-2010
Diploma - Polymer Technology
Universiti Teknologi Mara
Shah Alam05-2009
Skills
Effective team leadership
Resource allocation management
Goal-oriented planning
Analytical decision-making
Certification
2018 Certified Lead Auditor for ISO 9001 (Quality Management System)
Timeline
Manager – Non-Financial Risk
Bank Islam
01.2024 - Current
Manager - Operational Risk Management
MBSB Bank
06.2021 - 12.2023
Risk Management Department
11.2018 - 06.2021
Regulatory Complaint Management
09.2017 - 11.2018
ISO Quality Auditor
AEON Credit Service Berhad
04.2016 - 06.2021
ISO Auditor
04.2016 - 05.2018
QUALITY AUDITOR
Proton Edar Sdn. Bhd, HICOM Subang
08.2014 - 04.2016
PRODUCTION ENGINEER CUM PLANNER
George Fischer Sdn Bhd, Kota Kemuning
10.2011 - 08.2014
Technical Executive
Daya Polymer Sdn Bhd, Pulau Pinang
01.2011 - 09.2011
Diploma - Polymer Technology
Universiti Teknologi Mara
Bachelor of Science (Hons.) - Polymer Technology
Universiti Teknologi Mara
CAREER OBJECTIVE
- Seasoned Risk Manager with a strong foundation in Operational Risk Management, Integrated Management Systems, and Customer Service Management, seeking a strategic role within the banking industry.
- Passionate about strengthening risk governance, enhancing regulatory compliance, and fostering a risk-aware culture across the organization.
- Committed to leveraging my analytical skills and industry knowledge to support sustainable growth, protect stakeholder interests, and contribute to the Bank’s long-term resilience.
- Looking for a dynamic environment that offers professional challenges, leadership opportunities, and continuous development.