Mohd Azwan Abu Bakar
Assistant Store Manager
Seri Kembangan
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Assistant Store Manager
GMG Sports Malaysia (Nike)
04.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Store Manager
CHARLES & KEITH
06.2017 - 03.2023
- Recruit, Train, Develop store teams.
- Function as a resource and leader providing product, sales & customer service expertise.
- Strategize with leadership to develop & execute store action plans to drive store productivity.
- Works hard to ensure that all store and company sales targets are met
- Order and manage inventory of store supplies.
- Manage Store maintenance issues.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Supervisor
NIKE MALAYSIA SDN BHD
11.2016 - 05.2017
- Providing support to the Outlet Manager in daily operations
- Generate sales for the outlet together with the team
- Inventory and stock taking of the store's products
- Planning of the work schedule for all staff
Supervisor
RALPH LAUREN (M) SDN BHD
05.2014 - 11.2016
- Manage retail store operations with excellence
- To be responsible and deliver the sales target for the store
- Ensure store visual merchandise is compliance to company SOP
- Lead and communicate effectively with a team of retail staff, coaching and training
- Roster planning & weekly sales reporting
Manager
E DOTS MANAGEMENT RESOURCES SDN. BHD.
02.2012 - 04.2014
- Supply and consult new customer or investors that have interest to open the new laundry shop.
- We supply the machine & chemical and also a guideline for outlet renovation.
- Manage all issues and SOP for the laundry shop and make sure all jobs have been done correctly and follow the procedure.
Education
B.Eng(Hons) - Electronics Majoring in Computer
Multimedia University
05.2000 - 06.2006
Skills
Store operations
Business development
Inventory control
Problem-solving
Staff management
Inventory counting
Retail operations
Staff scheduling
Time management
Shift scheduling
Personal Information
- Expected Salary: RM7500
- Nationality: Malaysian
Date Of Birth
05/18/82, Melaka
Timeline
Assistant Store Manager
GMG Sports Malaysia (Nike)
04.2023 - Current
Store Manager
CHARLES & KEITH
06.2017 - 03.2023
Supervisor
NIKE MALAYSIA SDN BHD
11.2016 - 05.2017
Supervisor
RALPH LAUREN (M) SDN BHD
05.2014 - 11.2016
Manager
E DOTS MANAGEMENT RESOURCES SDN. BHD.
02.2012 - 04.2014
B.Eng(Hons) - Electronics Majoring in Computer
Multimedia University
05.2000 - 06.2006
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