Mohd Azfar
Operational Executive
Batu Caves
Summary
A highly motivated and results-oriented operations professional and assistant manager with extensive experience in retail and food service industries. Skilled in overseeing daily operations and managing teams ensuring compliance with industry standard. Actively seeking new challenge in diverse fields to leverage strong and organizational, leadership and operational skills.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Halo Doughnut
05.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Operation Executive
Cookhouse Malaysia
02.2021 - 04.2022
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
Service Coordinator
GoGet Malaysia
10.2016 - 10.2018
- Conduct day-to-day project coordination, planning, and implementation across multiple teams
- Create functional and technical application documents
- Get materials/equipment on job on time
- Keep in touch with Customers on a consistent basis
- Keep a schedule on excel of what Technicians were where at what time and if a Technician got pulled, you must immediately change on schedule
- Organization of files.
Education
Diploma in Accountancy -
Universiti Teknologi MARA (UiTM)
09.2009 - 05.2015
Malaysian Certificate of Education (SPM) - undefined
St. John's International School
01.2004 - 04.2008
Skills
Communication skills
Certification
Halal certification
Accomplishments
Obtain Halal Certification on February 2022 under Jakim Halal Malaysia
Timeline
Assistant Manager
Halo Doughnut
05.2022 - 01.2024
Halal certification
02-2022
Operation Executive
Cookhouse Malaysia
02.2021 - 04.2022
Service Coordinator
GoGet Malaysia
10.2016 - 10.2018
Diploma in Accountancy -
Universiti Teknologi MARA (UiTM)
09.2009 - 05.2015
Malaysian Certificate of Education (SPM) - undefined
St. John's International School
01.2004 - 04.2008
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