Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Timeline
Generic
Mohd Amir Afandi Mazzlan

Mohd Amir Afandi Mazzlan

Sales Assistant
Kuala Lumpur

Summary

I’m passionate about creating memorable, luxury experiences for customers. I enjoy helping client to discover their needs that truly fit their style and personality. Whether it’s through a personalized consultation or offering tailored recommendations, I always aim to make every customer feel special. I take pride in maintaining an elegant store environment and working with a team that values collaboration and excellent service. Above all, my goal is to build lasting relationships with customers and make sure they leave with more than just a product,they leave with an unforgettable experience.

Overview

9
9
years of professional experience
4
4
Certifications

Work History

Stylist Sales Associate

Jo Malone London (Estee Lauder Malaysia SDN BHD)
09.2024 - Current
  • Customer Service:
    Helped customers find their perfect fragrances by understanding their tastes and needs.
    Guided clients in layering scents and recommending complementary products like candles and bath oils.
    Provided personalized hand and arm services for a luxurious in-store experience.
    Shared expert knowledge about fragrances, ingredients, and how to maintain products.
  • Sales Responsibilities:
    Met and exceeded sales targets through personalized product recommendations.
    Upsold and cross-sold to create tailored fragrance sets for customers.
  • Brand Representation:
    Represented Jo Malone London’s luxury brand, ensuring a sophisticated, high-end store experience.
    Maintained immaculate store presentation, keeping displays stylish and organized.
  • Fragrance Workshops & Events:
    Participated in in-store and external fragrance events, sharing knowledge of new collections and seasonal scents.
    Offered personalized fragrance consultations and custom engraving on products.
  • Operations & Administration:
    Managed inventory, ensuring stock levels were always maintained and organized.
    Handled customer transactions, returns, and exchanges smoothly.
  • Teamwork & Training:
    Collaborated with colleagues to build a supportive, high-performing team.
    Stayed updated on new product launches and fragrance trends to continually improve service.
  • Visual Merchandising:
    Set up and maintained seasonal displays and promotions, ensuring everything looked stylish and on-brand.
  • Customer Relationship Management:
    Built strong, ongoing relationships with loyal customers to encourage repeat visits.
    Offered personalized touches like handwritten notes or special offers to make customers feel valued.

Sales Advisor

Habib Jewels Franchise Sdn Bhd (Pandora)
06.2024 - 09.2024
  • Greet and Assist Customers: Provide a warm welcome to customers.
  • Product Knowledge: Offer detailed information about Pandora’s products, including jewelry collections, styles, and materials.
  • Personalized Recommendations: Assist customers in finding products that match their tastes and requirements, offering personalized styling and product advice.
  • Handle Inquiries: Address customer questions and concerns about products, services, and store policies.
  • Achieve Sales Targets: Work towards meeting or exceeding individual and store sales goals.
  • Upsell and Cross-sell: Promote complementary products and encourage additional purchases to increase sales.
  • Process Transactions: Handle sales transactions accurately, including cash, card payments, and gift cards.
  • Stock Management: Assist in managing inventory levels, restocking shelves, and organizing the display of merchandise.
  • Visual Merchandising: Help in maintaining attractive product displays according to company guidelines and seasonal themes.
  • Store Cleanliness: Ensure the store is clean, tidy, and well-organized at all times.
  • Build Relationships: Foster positive relationships with customers to encourage repeat business and brand loyalty.
  • Handle Complaints: Resolve customer issues and complaints professionally and efficiently, aiming for customer satisfaction.
  • Work with Colleagues: Collaborate with other sales assistants and store management to ensure smooth store operations and a cohesive team environment.
  • Training and Development: Participate in ongoing training to stay informed about product knowledge and sales techniques.
  • Report Sales: Assist with reporting and tracking sales metrics and other store performance indicators.
  • Handle Returns and Exchanges: Manage the return and exchange processes in accordance with company policies.

Sales Specialist

Coway Malaysia Sdn Bhd
12.2021 - 06.2024


  • Product Demonstrations: Conduct live demonstrations of Coway products to show their effectiveness and benefits. This involves explaining how the products work and how they can improve the customer’s health and quality of life.
  • Achieve Sales Targets: Strive to meet or exceed sales goals for Coway products, including air purifiers, water purifiers, and other wellness equipment.
  • Product Knowledge: Maintain in-depth knowledge of Coway’s product range, features, and benefits to effectively communicate with customers.
  • Upselling and Cross-Selling: Promote additional products and services that complement the primary purchase to maximize sales opportunities.
  • Product Demonstrations: Conduct product demonstrations to showcase the features and advantages of Coway’s products, helping customers make informed purchasing decisions.
  • Build and Maintain Relationships: Develop strong relationships with customers to ensure repeat business and referrals. Provide exceptional customer service throughout the sales process and beyond.
  • Follow-Up: Conduct follow-up consultations and check-ins to ensure customer satisfaction with their purchases and to address any ongoing concerns or needs.
  • Promotional Activities: Engage in marketing and promotional activities to increase product visibility and attract new customers. This might include participating in health and wellness events or conducting seminars.



Perfume Ambassador

Rafflesia Vast Venture
01.2022 - 01.2023
  • Promote the Brand: Represent the perfume brand at various events, including product launches, trade shows, and promotional activities. Maintain a professional and positive image that aligns with the brand’s identity.
  • Brand Advocacy: Serve as a passionate advocate for the brand, communicating its values, history, and unique selling points to potential customers and partners.
  • In-Depth Knowledge: Develop a comprehensive understanding of the brand’s fragrance portfolio, including notes, compositions, and the stories behind each scent.
  • Product Demonstrations: Conduct engaging product demonstrations to showcase the fragrances. This may include in-store events, personal consultations, and online promotions.
  • Marketing Support: Assist in developing and executing marketing strategies, including social media campaigns, influencer partnerships, and other promotional efforts.
  • Plan and Organize Events: Assist in organizing and executing promotional events, such as fragrance launches, private parties, and in-store promotions.


Technical Manager

Zas Energy
04.2021 - 11.2021
  • Spearheaded continuous strategies to boost technical efficiency, productivity and cost
  • Performed systematic evaluations and audits of technical systems
  • Assessed cutting-edge technologies and industry trends
  • Resolved high-level technical issues

Supervisor Sales Specialist

Golden Top Communication Sdn Bhd (Digi)
06.2017 - 12.2020
  • Managed inbound and outbound stock operations for optimal product availability and efficiency
  • Mentored and led sales team, enhancing productivity and job satisfaction
  • Formulated and Executed monthly sales strategies, surpassing revenue targets
  • Compiled detailed monthly performance reports, monitoring team and individual KPIs
  • Delivered outstanding customer service, swiftly addressing inquiries and resolving issues
  • Produced and analyzed monthly commission reports, providing valuable sales insights to the management

Cashier

Bonanza Delight Sdn Bhd (Marrybrown)
01.2017 - 04.2017
  • Process Transactions, accurately process customer payments, including cash, credit/debit cards, and digital payment methods.
  • Manage Cash Register, operated the cash register, ensure it is balanced at the beginning and end of shifts, and handle cash with care.
  • Issue Receipts, provided customers with receipts for their purchases and process any refunds or exchanges as needed.
  • Prepare Orders, assist with assembling and packaging food orders according to company standards and customer specifications.
  • Verify Orders, double-check orders for accuracy before handing them over to customers, ensuring that all items are correct.

Education

SPM -

SMK Tunku Putera
Baling, Kedah
01.2016

Skills

    Client relationship building

    Upselling strategies

    Brand representation

    Fragrance Knowledge & Expertise

    Personalized Customer Service

    Event Management

Certification

Weekly Sales Achiever, Coway 2023

References

Suhaila, Ab Rahman, Manager, 017 - 648 9821, Coway Malaysia Sdn Bhd

Miki Loke , Manager, 012-661 1830 , (Pandora) Habib Jewels Sdn Bhd 

Ling Meng , Manager ,017-315 1985 , (Jo Malone London) Estee Lauder Malaysia Sdn Bhd

Interests

Social Media Trends, Make-up & Skincare, Working out & Exercises

Timeline

Stylist Sales Associate

Jo Malone London (Estee Lauder Malaysia SDN BHD)
09.2024 - Current

Sales Advisor

Habib Jewels Franchise Sdn Bhd (Pandora)
06.2024 - 09.2024

Perfume Ambassador

Rafflesia Vast Venture
01.2022 - 01.2023

Sales Specialist

Coway Malaysia Sdn Bhd
12.2021 - 06.2024

Technical Manager

Zas Energy
04.2021 - 11.2021

Supervisor Sales Specialist

Golden Top Communication Sdn Bhd (Digi)
06.2017 - 12.2020

Cashier

Bonanza Delight Sdn Bhd (Marrybrown)
01.2017 - 04.2017

SPM -

SMK Tunku Putera

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Mohd Amir Afandi MazzlanSales Assistant