ZULAIKA ALMAN FONG
TECHNICAL MANAGER/SENIOR MEDICAL LABORATORY SCIENTIST
Bandar Puncak Alam, Selangor
Summary
Accomplished Technical Manager with a proven track record specializing in technical process improvement and fostering team leadership. Excelled in optimizing resources, enhancing team competency through effective training, and implementing quality assurance measures, significantly improving operational efficiency and patient care outcomes. Demonstrates exceptional problem-solving aptitude and organizational skills, ensuring seamless integration of technical requirements with organizational goals.
Overview
11
11
years of professional experience
1
1
Language
Work History
TECHNICAL MANAGER/Senior Medical Laboratory Scientist
NEXUS MEDILABS SDN BHD
03.2024 - Current
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Developed suggestions for technical process improvements to optimize resources.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Mentored junior staff members, fostering a supportive environment and promoting professional development.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
- Managed budgets and resources effectively, optimizing resource allocation to maximize project outcomes.
- Drove cost-saving measures by analyzing existing systems and infrastructure to identify areas for improvement and implement efficient solutions.
- Maintained facility grounds, equipment, and safety compliance.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Enhanced laboratory accuracy by implementing stringent quality control measures and maintaining up-to-date knowledge on industry standards.
- Ensured availability and reliability of laboratory equipment by performing regular maintenance and calibration, reducing downtime and ensuring consistent test results.
- Reduced turnaround times for test results, improving patient care outcomes and satisfaction rates.
- Actively participated in interdisciplinary conferences and seminars to share knowledge on medical laboratory science advancements with colleagues from diverse fields.
- Maintained accurate records of test results, ensuring proper documentation and effective communication among healthcare providers.
- Managed laboratory operations, ensuring compliance with regulatory requirements and maintaining a safe working environment for all staff members.
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Documented test results using computerized and manual transcription methods.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Collaborated with cross-functional teams to troubleshoot complex issues related to specimen handling or equipment malfunction, maintaining high levels of productivity under challenging circumstances.
- Evaluated staff performance through regular reviews, identifying areas of improvement and providing constructive feedback for professional development.
- Led team meetings to discuss ongoing projects, address challenges faced in the lab, and brainstorm innovative solutions for improved workflow or testing capabilities.
- Mentored junior scientists, providing guidance on best practices and fostering a collaborative work environment.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Conducted root cause analysis to enhance quality and laboratory processes.
Medical Laboratory Scientist
RAMSAY SIME DARBY ARA DAMANSARA MEDICAL CENTRE
03.2018 - 03.2024
- Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
- Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.
- Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
- Improved turnaround times for test results through effective time management and prioritization of tasks.
- Streamlined workflow by maintaining a well-organized and efficient work environment.
- Increased patient satisfaction through timely and accurate diagnostic results.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Reduced errors in test results by implementing rigorous quality control measures.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
- Performed and documented accurate transfusion reaction investigations.
- Participated in interdisciplinary team meetings, sharing insights from lab findings to inform treatment decisions.
- Implemented continuous education programs for laboratory staff, keeping them abreast of latest scientific developments.
- Optimized use of laboratory information systems to ensure efficient data management and reporting.
- Enhanced laboratory safety protocols, minimizing contamination and ensuring staff well-being.
- Streamlined laboratory processes, reducing turnaround time for critical tests.
- Led training sessions for new laboratory staff, ensuring adherence to best practices and protocols.
- Streamlined specimen collection protocols, improving patient comfort and test accuracy.
- Developed and implemented quality control system for reagent preparation, significantly reducing errors.
- Coordinated with hospital departments to ensure seamless integration of laboratory services.
- Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
Medical Laboratory Scientist
BP Healthcare Group
06.2016 - 02.2018
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Collaborated with healthcare professionals to provide comprehensive patient care and improve treatment outcomes.
- Streamlined workflow by maintaining a well-organized and efficient work environment.
- Increased patient satisfaction through timely and accurate diagnostic results.
- Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
Customer Service Executive
Digi Telecommunications
03.2014 - 01.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Biomedical Sciences
UNIKL MEDICAL SCIENCE TECHNOLOGY
Kajang, Selangor, Malaysia 04.2001 -
Skills
Technical process improvement
Training and mentoring
Employee Development
Cost Estimates
Quality Assurance Testing
Technical solutions
Technical performance monitoring
Technical staffing
Problem-solving aptitude
Decision-Making
Problem-solving abilities
Team Leadership
Teamwork and Collaboration
Time Management
Organizational Skills
Timeline
TECHNICAL MANAGER/Senior Medical Laboratory Scientist
NEXUS MEDILABS SDN BHD
03.2024 - Current
Medical Laboratory Scientist
RAMSAY SIME DARBY ARA DAMANSARA MEDICAL CENTRE
03.2018 - 03.2024
Medical Laboratory Scientist
BP Healthcare Group
06.2016 - 02.2018
Customer Service Executive
Digi Telecommunications
03.2014 - 01.2016
Bachelor of Science - Biomedical Sciences
UNIKL MEDICAL SCIENCE TECHNOLOGY
04.2001 -
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