Mohd Afian Mohd Affandi
Freelance
No 480 lorong kiri 19 kampung datuk keramat,KL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sales Associate
Karaoke Manekineko Avenue K
02.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
Delivery Rider
Self-employeed
12.2019 - 08.2021
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Performed routine maintenance checks on vehicle to ensure optimal performance during deliveries.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
Store Assistant
Jubin BMS Malaysia
04.2018 - 11.2019
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Bolstered sales through suggestive selling techniques.
- Contributed to positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Streamlined store processes by identifying areas for improvement and proposing solutions to enhance productivity.
Bartender Shift Manager
The Ruai SupperClub (Borneo Rainforest)
10.2015 - 08.2018
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Spearheaded staff training sessions on relevant topics such as safe alcohol service, food handling practices, and customer engagement techniques.
Ride Attendant
Sunway Lagoon Theme Park
04.2013 - 10.2015
- Assisted in training of new team members to ensure consistent quality service across all ride attendants.
- Exceeded guest expectations by providing timely, accurate information regarding ride wait times and park attractions.
- Maintained clean and organized work environment for both employees and guests, promoting positive atmosphere.
- Consistently followed established procedures regarding emergency situations, ensuring safety and well-being of all park guests.
- Upheld high standards of cleanliness throughout park, keeping walkways clear of debris and hazards for guest safety.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
Truck Helper
Pere Ocean Water Dispenser & Purifier Malaysia
06.2011 - 08.2013
- Assisted drivers in navigating congested traffic areas safely, reducing travel time between stops.
- Collaborated with drivers to navigate routes effectively for timely deliveries.
- Organized loads efficiently within the truck bed for easy access during delivery stops while maximizing space utilization.
- Reported any mechanical issues immediately, minimizing potential delays due to vehicle repairs or maintenance needs.
Sales Associate
COLD STORAGE (MALAYSIA) SDN. BHD
02.2009 - 07.2011
- Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Streamlined processes within store''s operations by organizing merchandise layouts for easy access.
Education
S.M.K Datuk Ibrahim Yacoob Batu Lima,
Jalan Ipoh, Kampung Batu, 51200 Kuala Lumpur2009
Skills
Customer Assistance
Product Sales
Customer Service
Store Organization
Customer Needs Assessment
Stocking and Receiving
Promotional support
Cleanliness Maintenance
Forklift Operation
Stocking and Inventory
Timeline
Sales Associate
Karaoke Manekineko Avenue K
02.2024 - Current
Delivery Rider
Self-employeed
12.2019 - 08.2021
Store Assistant
Jubin BMS Malaysia
04.2018 - 11.2019
Bartender Shift Manager
The Ruai SupperClub (Borneo Rainforest)
10.2015 - 08.2018
Ride Attendant
Sunway Lagoon Theme Park
04.2013 - 10.2015
Truck Helper
Pere Ocean Water Dispenser & Purifier Malaysia
06.2011 - 08.2013
Sales Associate
COLD STORAGE (MALAYSIA) SDN. BHD
02.2009 - 07.2011
S.M.K Datuk Ibrahim Yacoob Batu Lima,
Similar Profiles
Christabel SuparmanChristabel Suparman
Senior Customer Service Agent at Koshidaka Malaysia Sdn Bhd (Manekineko SV)Senior Customer Service Agent at Koshidaka Malaysia Sdn Bhd (Manekineko SV)
Gael ZavalaGael Zavala
Bartender at Astro KaraokeBartender at Astro Karaoke
Garner McAshanGarner McAshan
Line Cook at Voicebox Karaoke LoungeLine Cook at Voicebox Karaoke Lounge