Elengovan Permal
Seremban
Summary
Results-driven professional with 22 years of experience in sales, business management, and customer service across diverse industries, including pharmaceuticals, telecommunications, and security services. Holds a Master’s in Business Administration and excels in achieving sales targets, managing operations, and fostering client relationships. Demonstrates expertise in team leadership, strategic planning, and process optimization, with a proven ability to handle multiple projects and deliver measurable results. Known for strong organizational skills, initiative, and the ability to thrive in fast-paced environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Security Officer
Henderson Security Services Private Limited
06.2022 - 01.2025
- Conducted screening of employees, property, and vehicles to deter unauthorized entry.
- Conducted daily patrolling and guarding duties, including checking building clock routes.
- Verified that entry/exit points, doors, windows, service lifts, and perimeter fences were safe and free from signs of forced entry.
- Patrolled and verified the functioning of security equipment and devices, without faults or tampering.
- Responded to fire or smoke alarms and followed emergency procedure.
- Prevented loss and theft by close observation of premises and reporting incidents.
- Escorted cash and valuables in transit securely and safely.
- Detained suspicious persons or vehicles on instructions and waited for further instructions.
- Controlled access and egress, identity checks and issuing of passes.
- Operated gates, doors, and barriers; maintained controlled pedestrian and vehicle flow within the premises.
- Up-to-date access control records and incident reports for traceability and audit.
Senior Marketing Executive
Zontron Pharmaceuticals Sdn Bhd
05.2017 - 12.2018
- Delivered effective product presentations to general practitioners, clinic staff, nurses, and retail pharmacists to promote Zontron products.
- Organized medical conferences and built strong professional relationships with medical professionals and administrative personnel.
- Managed sales budgets and achieved annual targets by developing comprehensive work plans and sales timetables on a weekly and monthly basis.
- Aligned with the Area Sales Manager to set future sales targets, executed market segmentation efforts, and led targeting efforts at GPs and pharmacies within the North Johor territory.
- Participated in company meetings, technical updates, and data presentations; maintained up-to-date knowledge of clinical data and effectively communicated insights to healthcare professionals.
- Monitored competitor products and marketplace activity in order to develop competitive strategies and improve positioning within the healthcare sector.
- Developed innovative methods of enhancing stakeholder engagement in the medical and healthcare field.
Senior Marketing Executive
Healol Pharmaceuticals Sdn Bhd
11.2011 - 03.2017
- Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling on Cipla Product.
- Making presentations to doctors, practice staff and nurses in GP surgeries, and pharmacists in the retail sector.
- Organized medical conferences and meetings, including coordination of hospitality, outside speakers, and catering.
- Built and developed close working relationships with healthcare staff and support staff.
- Managed and controlled budgets for promotional purposes and maintained detailed records of contact and interaction.
- Consistently surpassed and achieved annual sales targets through planning and disciplined execution.
- Collaborated with the Area Sales Manager in establishing future goals, creating regional strategies, and planning contact activities for effective targeting of healthcare professionals.
- Attended company meetings and technical briefings; stayed current with clinical information and communicated findings to clients.
- Continued observation of competition and market trends for competitive positioning and proactive selling strategies.
Senior Sales Executive
Neosys Documail Sdn Bhd
07.2006 - 12.2009
- Managed Service Maintenance Agreement (SMA) sales for all Postalia "PFE" desktop machine accounts across Malaysia.
- Oversaw warranty-expired accounts and key clients, ensuring timely renewals and upselling SMA packages within Klang Valley and outstation regions.
- Consistently achieved monthly collection targets by managing accounts receivable and following up on outstanding payments.
- Assisted in the appointment of new dealers and provided support to existing dealers, particularly in outstation markets.
- Built strong client relationships and expanded the customer base, covering both government agencies and private sector clients.Handling Klang Valley and Outstation Service Maintenance Agreement Sales jobs
Customer Service Executive
Measat Broadcast Network System Sdn Bhd (ASTRO)
01.2004 - 06.2006
- Provided hands-on leadership within the Customer Service Centre, overseeing day-to-day operations and acting as the point of coordination between frontline staff and management.
- Led, trained, and coached a team of 10 Customer Service Officers (CSOs) to deliver consistent, high-quality customer support.
- Collaborated with cross-functional teams and management on business assignments and improvement projects.
- Compiled, monitored, and analyzed daily, weekly, and monthly reports using Key Performance Indicators (KPIs) to drive service excellence and operational improvements.
- Managed scheduling, leave tracking, and working hour reports to ensure optimal staffing and resource utilization.
- Handled escalated customer calls and conducted process reviews to ensure effective resolution and customer satisfaction.
Customer Care Consultant
Maxis Communication Sdn Bhd.
01.2003 - 12.2003
- Handled high-volume inbound calls, providing support to Maxis postpaid and prepaid customers.
- Assisted customers with promotional inquiries, sales support, technical issues, and network coverage concerns.
- Ensured timely and consistent follow-up to meet service commitments and enhance customer satisfaction.
- Maintained a positive company image through professional and courteous communication.
- Applied professionalism in handling various customer situations to deliver effective solutions.
Sales Executive
Suvent Enterprise Sdn Bhd
01.2001 - 12.2002
- Took the lead role in promoting and selling Astro products to prospective subscribers within the designated region.
- Managed and coordinated the activities of distribution partners to ensure effective sales coverage.
- Oversaw the entire sales process, from lead generation, presentations, and proposal development to contract negotiations and execution.
- Consistently met and exceeded quarterly and annual sales objectives, demonstrating strong sales performance.
- Worked closely with operational teams to ensure timely product implementation and address any issues related to scheduling.
- Leveraged strategic partner resources to support and enhance the sales process.
Logistic Executive
Philips (M) Sdn Bhd
01.1997 - 12.2000
- Led the management of Astro stock inventory and technical equipment for centralized project purposes.
- Responsible for stock planning, transport scheduling, and coordinating incoming shipments.
- Liaised and negotiated with customers and suppliers to ensure timely deliveries and smooth project execution.
- Analyzed logistical challenges and provided innovative solutions to the Logistics Manager.
- Managed stock valuation, costing, and material planning to ensure optimal inventory levels and cost efficiency.
Education
Master in Business Administration - Marketing Management
City University Malaysia
01-2013
Advance Diploma in Business Administration -
Association of Business Executives
01-1999
Diploma in Business Administration -
Association of Business Executive
01-1995
Certificate in Business Studies - Business Administration
Stamford College
01-1992
Skills
- Sales Marketing
- Marketing Management
- Cost Accounting
- Project Management
- MS Office
- MS Excel
- MS Powerpoint
- SAP (System Application Product) Software
- Data Analysis & Reporting
- Customer Acquisition
Certification
- Member of Association of Business Executives (A.B.E)
Languages
English
Malay
Chinese (Mandarin)
Tamil
Timeline
Security Officer
Henderson Security Services Private Limited
06.2022 - 01.2025
Senior Marketing Executive
Zontron Pharmaceuticals Sdn Bhd
05.2017 - 12.2018
Senior Marketing Executive
Healol Pharmaceuticals Sdn Bhd
11.2011 - 03.2017
Senior Sales Executive
Neosys Documail Sdn Bhd
07.2006 - 12.2009
Customer Service Executive
Measat Broadcast Network System Sdn Bhd (ASTRO)
01.2004 - 06.2006
Customer Care Consultant
Maxis Communication Sdn Bhd.
01.2003 - 12.2003
Sales Executive
Suvent Enterprise Sdn Bhd
01.2001 - 12.2002
Logistic Executive
Philips (M) Sdn Bhd
01.1997 - 12.2000
Master in Business Administration - Marketing Management
City University Malaysia
Advance Diploma in Business Administration -
Association of Business Executives
Diploma in Business Administration -
Association of Business Executive
Certificate in Business Studies - Business Administration
Stamford College