Mohan Karupaya

• To manage production activities and ensure timely production of goods in accordance with production schedules.
• Ensure production volumes to meet high customer service level with high quality standard and at an optimum cost.
• To ensure implementation of all quality and cost saving initiatives, safety standards, good manufacturing practices.
• Plan, direct and manage all production activities and to minimize downtimes and disruption to manufacturing workforce.
• Assessing to the resources requirements such as human and material resources.
• Determining compliance to the quality control standards.
• Responsible for overseeing the production processes.
• Re negotiating timescale or schedule as necessary.
• Selecting, ordering and purchasing materials.
• Organizing routine maintenance and preventive maintenance of production machines.
• Liaising with customers, marketing and sales staffs
• Supervising the work of junior staff
• To ensure products are produced efficiently at the right cost and level of quality to meet production targets.
• To make decision about equipment use, maintenance, modification and procurement
• Workout and implement standard operating procedures for production processes and to ensure the SOP are adhered to.
• Ensure implementation and adherence to the health and safety procedures.
• To set and monitor product quality standards.
• To implement and enforce quality control and tracking program to meet quality objective.
• To determine and implement improvements to the production processes
• To monitor and review the performance of staff and organize necessary intervention for Improvement.
• Ensure efficient collaboration and co ordination between relevant departments.
• Auditing safety,health and environment & lookout for any unsafe act.

• To manage production activities and ensure timely production of goods in accordance with production schedules.

• Ensure production volumes to meet high customer service level with high quality standard and at an optimum cost.

• To ensure thorough implementation of all quality and cost saving initiatives, safety standards, good manufacturing practices.

• Plan, direct and manage all production activities and to minimize downtimes and disruption to manufacturing workforce.

•Auditing safety and keeping on the lookout for any unsafe act.

Handle all logistic function for Customer Account.

Plan cargo loading according to the designed destination.

Inventory Planning, receiving, storage, distribution, cycle count

Conduct & review staff appraisal for all 5 team members during mid-year and year end.

To manage the Airfreight Operation Team that to ensure all e-mail & fax request are handled within 24 hours.

Work closely with Sales to generate and execute promotional campaigns to increase numbers of customers and also product sales.

• Handle incoming /outgoing calls and provided company information and policies to customers upon inquiry and answered questions via phone and email, pertaining to orders, applications, products & services.
• Ensure the processing of application & orders that was faxed or e-mailed by members.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• To ensure all complain cases are resolved within 48 hours
• Developed working relationships with internal and external customers while assisting with account management duties.
• Employed comprehensive benchmarks to establish and monitor customer service standards.