FOOTBALL
Mohanakrishna Pillai Rajalingam
Kuala Lumpur
Summary
To get an opportunity where i am able to make the best of skills and experience to contribute to the organization’s growth. Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Meta Marketing Pro
Concentrix
11.2019 - 08.2023
- Supporting MY, SG and PH market in running their business ads on Meta Platform ( Facebook, WhatsApp and Instagram )
- Assisting in managing client's with ads optimization and campaign creations
- Providing solutions such as how to build awareness and reach of their business in social media platform
- Reaching monthly target set in terms of conversions, Call Quality and Satisfaction and other KPIs
- Handling emails and making outgoing calls on leads given by client.
Telesales Consultant
Hear.com
01.2018 - 12.2018
- Making outbound calls to Malaysian customers
- Appointed as pioneer to handle Singapore market
- Building customer’s interest in hearing aids and finding right solution for them
- Building long term customer relationship
- Reaching monthly targets in terms of sales, KPI, customer satisfaction
- Hitting monthly sales target every month
- Managed to get consistent scoring of 90% and above in call quality and customer satisfaction.
Inbound Telesales Consultant
Scicom MSC Bhd
12.2011 - 02.2017
- Handling inbound sales calls from Singapore
- Building customer’s interest in services and products offered by Singtel
- Building long term customer relationship
- Reaching monthly targets in terms of sales, KPI, customer satisfaction
- Hitting monthly sales target every month
- Managed to get consistent scoring of 90% and above in call quality and customer satisfaction
- Provided good support and assistance for new hirers in terms of how to improve their sales skills.
Membership Contact Centre Agent
Carlson Marketing Sdn Bhd
11.2010 - 05.2011
- Handle calls from mainly from Australia and New Zealand
- Assist members to make domestic bookings for Virgin Australia, Pacific Blue and Polynesian Blue Airlines
- Assisting members with change of flight dates, special service request and flight cancellations
- Assist members to make bookings for car hire partners such as Hertz, Eurocar and Thrifty.
Customer Service Officer
Celcom Sdn Bhd
06.2007 - 06.2010
- Handling Inbound calls
- Handling Account enquiries, customer’s complaint or services general enquiry
- Responsible in proving excellent customer satisfaction
- Analyze various parts of problem solving technically and well as product based
- Applying elements of building positive rapport with customers.
Education
SPM -
SMK Taman Desa Perdana
Skills
Cold-calling
Performance Tracking
CRM Software
Building rapport
Objection handling
Persuasion techniques
Goal-Oriented
Sales Strategies
Outbound and inbound calls
Follow-up skills
Order Processing
Lead Management
Upselling and Cross Selling
Customer Database Maintenance
Effective prospecting
Attention to Detail
Adaptability and Dependability
Product and service knowledge
Accomplishments
- Committee member in IT and English Club of school and College
- Semi-Pro Football player
Additional Information
Hard working and always finding opportunity to improvise and standardize my work, Highly motivated to accept new challenges and progress in my career path by venturing into different working exposures, Able to generate new ideas regarding job, Team worker, Organized, High Determination, Discipline, and Independent, Solid communication skills, both oral and written in English and Bahasa Malaysia, Typing, Sales skills in terms of negotiating, and closing a sales deal while maintaining high level of professionalism, Football, Swimming, Badminton, Adventure Sports
Profile
Excellent, Excellent, Ability to work independently with minimal supervision, Have good time management skills and able to work under pressure, Ability to establish development and maintain professional relationships with all levels, Highly motivated, energetic, disciplined, ambitious and result oriented, Excellent ability to understand and adapt to the changes of technology, trends and skills
Personal Information
- Age: 40 years old
- Expected Salary: RM 4000 - RM 5000
- Ethnicity: Indian
- Date of Birth: 03/16/1984
- Gender: Male
- Nationality: Malaysian
- Religion: Hindu
References
Available upon request
Interests
MARATHON
Timeline
Meta Marketing Pro
Concentrix
11.2019 - 08.2023
Telesales Consultant
Hear.com
01.2018 - 12.2018
Inbound Telesales Consultant
Scicom MSC Bhd
12.2011 - 02.2017
Membership Contact Centre Agent
Carlson Marketing Sdn Bhd
11.2010 - 05.2011
Customer Service Officer
Celcom Sdn Bhd
06.2007 - 06.2010
SPM -
SMK Taman Desa Perdana