Mohan s/o Arumugam

Senior Assistant Director, Bilateral Trade & Economic Relations
November 2021 - Present

• Assist in formulating and implementing policies related to the 5 pillars of Belt and Road Initiative (BRI) between Malaysia and China/Greater China (Hong Kong, Taiwan, Macau)
• Analyze bilateral trade performance and identify trade issues between Malaysia and China/Greater China
• Prepare trade briefs and speech inputs for the Prime Minister, Minister, Deputy Minister and senior officials
• Draft and review bilateral trade agreements, economic agreements, and scientific/technical cooperation frameworks
• Provide advisory services on economic, trade and investment policy changes including tariff, non-tariff, anti-dumping measures
• Coordinate official visits by Malaysian leaders and foreign delegations for trade and investment promotion
• Monitor and evaluate policies and strategies of agencies under the Ministry related to BRI initiatives

• Served as State Financial Controller overseeing comprehensive financial operations for the Federal Territory of Kuala Lumpur Education Department, managing substantial public funding allocations and ensuring fiscal compliance across all educational institutions in the jurisdiction.
  
  Key responsibilities included:
  
  Directed treasury operations including petty cash management while implementing robust internal controls to safeguard departmental assets
  
  Orchestrated comprehensive audit preparation and response protocols, ensuring full compliance with federal financial regulations and audit standards
  
  Administered procurement processes through government electronic systems (eSPKB and ePerolehan), ensuring adherence to public sector procurement guidelines and value optimization
  
  Spearheaded annual budgetary planning and allocation processes, aligning financial resources with strategic educational priorities
  
  Chaired Financial and Accounting Management Committee meetings, providing executive oversight on critical financial decisions and policy implementation
  
  Established and maintained financial governance frameworks for vehicle acquisition loans, technology investment loans, and official travel warrant systems
  
  Developed and implemented standardized procedures for Financial Task Incentive Payment (BITK) disbursements, ensuring equitable and transparent compensation practices

• recruitment, appointment, placement, and remuneration for teaching and non-teaching staff within the Federal Territory education sector.
  
  Managed the processing and verification of applications for new posts, ensuring compliance with government regulations and organizational policies.
  
  Oversaw the administration of Employees Provident Fund (EPF) options, pensionable service certifications, and retirement documentation to ensure accurate and timely employee benefits processing.
  
  Coordinated the authentication and validation of official certificates and service records in accordance with statutory requirements.
  
  Provided expert recommendations on service terminations, retirements, and related personnel matters, ensuring adherence to civil service rules and fair employment practices.
  
  Supervised the maintenance and control of Government Services Books and personnel files, ensuring data integrity and confidentiality.
  
  Collaborated with various departments to streamline human resource processes and improve operational efficiency across the education department.

• Orchestrated comprehensive training management programs in accordance with ISO 9001:2008 quality standards
  
  Designed and implemented Mind Transformation Programme (PTM) for professional and support staff
  
  Established strategic partnerships with Institute Aminuddin Baki (IAB) for specialized educational leadership development
  
  Developed and managed In-Service Training and School-Based Methodology programs
  
  Created and executed Strategic Operation Plans for departmental training and professional advancement
  
  Managed budget planning and resource allocation for all training initiatives

• Prepared comprehensive tender documentation for contractor procurement, ensuring compliance with government procurement policies and transparency standards
  
  Managed project execution by supervising and coordinating contractors’ work to meet quality, budget, and timeline objectives
  
  Conducted detailed cost analysis and vendor comparisons to maximize value for money in procurement of goods and services
  
  Developed strategic plans for future property development aligned with organizational business objectives
  
  Led and managed organizational change initiatives to minimize disruption to core operations during facility upgrades and transitions
  
  Directed and coordinated essential central services including reception, security, maintenance, mail handling, archiving, cleaning, catering, waste disposal, and recycling
  
  Ensured all government buildings and facilities complied with health and safety regulations and relevant legislation
  
  Implemented staff safety protocols and maintained a safe working environment across all managed properties
• Promoted to M44 and posted at Ministry of Education (MOE)

• Performed routine and preventive maintenance on electronic equipment and related systems within council-managed facilities
  
  Set up, monitored, and troubleshot the in-house public address (PA) system to ensure optimal audio quality for events and daily operations
  
  Installed, configured, and operated lighting systems for main and secondary halls, ensuring proper ambiance and functionality for various functions
  
  Provided on-site technical support and troubleshooting for electrical issues throughout MBPJ buildings, ensuring minimal downtime and operational continuity
  
  Supported the coordination and technical management of all events at Civic Hall MBPJ, including setup, equipment operation, and post-event maintenance
  
  Gained practical knowledge of public administration processes and exposure to the working environment of a local government authority
  
  Developed foundational skills in electrical appliance maintenance, safety protocols, and municipal facility operations

• Conducted daily outbound collection calls to credit card holders, ensuring all interactions adhered to ethical standards and regulatory guidelines
  
  Provided personalized account assistance to customers, addressing inquiries and facilitating resolution of outstanding balances
  
  Acted as a debt counselor, establishing achievable repayment plans tailored to individual financial circumstances and offering appropriate payment options
  
  Negotiated and persuaded customers to fulfill payment obligations, utilizing strong interpersonal and communication skills to overcome objections and resolve disputes
  
  Demonstrated resilience and professionalism in managing challenging conversations, remaining calm and solution-focused when faced with difficult or evasive cardholders
  
  Maintained accurate records of customer interactions and payment arrangements in compliance with internal policies and industry best practices
  
  Applied knowledge of electronic commerce systems to support efficient account management and payment processing
  
  Worked independently with minimal supervision, consistently meeting or exceeding collection targets and performance metrics
  
  Developed strong listening skills and the ability to respond empathetically and appropriately to diverse customer needs

• Performed a wide range of administrative duties including filing, data entry, and the issuance of vouchers and receipts to support daily office operations
  
  Handled customer and student enquiries, providing detailed information about the institution and its educational programs
  
  Assisted in maintaining and tracking monthly revenue goals, supporting the achievement of financial targets
  
  Supported basic marketing activities, contributing to student recruitment and program promotion
  
  Demonstrated initiative and the ability to work independently with minimal supervision
  
  Developed strong motivational, interpersonal, and communication skills through daily engagement with students, parents, and staff
  
  Gained practical exposure to administrative processes and the operational environment of an education institution