Mohan Segaran
Petaling Jaya
Summary
Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy. Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments. Resourceful Warehouse Executive adept at maintaining optimal productivity and efficiency in fast-paced environments. Skilled in inventory management, logistics coordination, and process optimization to ensure seamless warehouse operations. Possesses strong leadership, communication, and problem-solving abilities, excelling in team collaboration and effective decision-making. Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Skilled Warehouse Executive with background in managing warehouse operations and logistics. Strengths include optimizing shipping and receiving processes, maintaining inventory levels, and improving operational efficiency. Proven track record in leading high-performing teams, implementing cost-saving measures, and ensuring compliance with safety regulations to deliver positive results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Executive Supervisor
ZALORA Group
Shah Alam, Malaysia
12.2013 - Current
- Company Overview: E-commerce platform specializing in fashion and lifestyle products
- Worked on the development of new business processes and procedures to decrease operational costs and increase overall effectiveness, achieving a 15% reduction in operational expenses within 3 years
- Trained and supervised new personnel, ensuring all policies and procedures were followed
- Managed and maintained documents and records and executed various clerical duties as assigned
- Produced business forecasts, completed monthly reports, created a weekly employee schedule, and participated in weekly team meetings with the Board of Directors
- Awarded Employee of the Month twice for excellent performance
- Championed continuous improvement efforts and implemented safety protocols to minimize workplace accidents
- Managed budgets effectively, ensuring optimal allocation of resources
- Increased team productivity by implementing efficient workflows and setting clear expectations
- Conducted performance evaluations for staff members and guided professional development plans
- Oversaw daily operations of the department, ensuring smooth workflow
- Streamlined operations for increased efficiency through regular process reviews and necessary changes
- E-commerce platform specializing in fashion and lifestyle products
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Warehouse Team Leader
N.Z New Image & International (MLM)
Petaling Jaya
02.2010 - 12.2012
- Company Overview: Company specializing in multi-level marketing and product distribution
- Proficient in operating forklifts and heavy machinery for efficient unloading, sorting, and transporting of goods
- Skilled in using computerized inventory management systems to track shipments and generate reports
- Conducted thorough inspections of incoming and outgoing shipments to ensure product integrity
- Maintained a clean and organized warehouse environment following safety protocols
- Accurately labeled, packaged, and prepared items for shipment
- Company specializing in multi-level marketing and product distribution
Technician
Astro
01.2009 - 12.2009
- Basic Troubleshooting and Repair Steps for a Motherboard
- Visual Inspection Check for damaged components: Look for any burn marks, blown capacitors, broken pins, or visible damage on the motherboard
- Inspect for loose or disconnected cables: Check if any cables (such as the power cable or data cables) are loose or disconnected
- Check the Power Supply: A faulty power supply unit (PSU) can cause the motherboard to not turn on
- Ensure that the PSU is working properly
- Perform a POST Test: posts (Power-On Self-Test) helps you identify if the motherboard is functioning
Senior Customer Service
Pizza Hut
11.2007 - 01.2008
- Company Overview: Global fast-food restaurant chain known for pizza and Italian-American cuisine
- Developed and delivered training courses for new customer service representatives
- Provided coaching and mentoring to CSR trainees
- Conducted performance evaluations for CSR trainees
- Assisted in the development of training materials
- Organized and facilitated group discussions and role-playing exercises
- Global fast-food restaurant chain known for pizza and Italian-American cuisine
Education
SPM/STPM -
SMK BUKIT BINTANG
PETALING JAYA, SELANGORSkills
- CSR
- Kaizen
- Microsoft Office
- PowerPoint Presentation Development
- Long-Term Strategic Planning
- Leadership and team management
- Logistics Management
- Communication Skills
- Customer Interaction Expertise
- In-Depth Product Knowledge
- Endurance Training
- Order Fulfillment
- EXCEL
- Microsoft Excel
- Microsoft Word
- QMS
- Document Preparation
- Inventory Management
- Health and Safety Knowledge
- Effective Time Management
- Technology Proficiency
- Teamwork
- Safe Forklift Handling
- Documentation
- Warehouse operation oversight
- Quality management
- Team coaching
- Waste controls
- Order fulfillment
- Workforce management
Affiliations
- Train-the-Trainer (TTT) Certification - 2024
- Safety & Health Committee - 2014 - Present
- ERT Committee - 2014 - Present
- Material Handling Industry (MHI) - 2017 - Present
Certification
- Kaizen Continuous Improvement Project
- Ultimate Excel Network (Safety & Health)
- Microsoft Excel Intermediate
- Top Improvement Of The Year Kaizen
- Fire Safety & Emergency Response Training Certificate
- Safety and Truck Familiar
- Life Malaysia Charity Futsal
- Zalora Certificate Of Attendance
- Process Improvement Suggestion System
- Certified Emergency Response Training Academy
- Akta Latihan Khidmat Negara
- Sijil Berhenti Sekolah
- School Testimonial
- Advance Word Processing
- Computer Publishing Intermediate Word Processing
- Sijil Pentaksiran
- Bahasa English Level Of Achievement
- Sijil Pentaksiran Kerja Amali
- Certificate Of Attendance
- Leadership Development Program
- Top PSS Contributor
Accomplishments
- Top Program Suggestion Contributors, 2022
- Best Performer Of The Year, 2021
Additional Information
With 15 years of experience in warehouse operations, I've gained a comprehensive understanding of inventory management, logistics, and supply chain processes. Throughout my career, I've honed skills in tasks such as receiving and storing goods, order picking, packing, and shipping, all while maintaining a high level of accuracy and efficiency. I've also developed proficiency in operating a range of warehouse equipment, including forklifts, pallet jacks, and hand trucks. I'm familiar with safety protocols and have consistently adhered to warehouse safety standards to minimize risks and ensure smooth operations. Additionally, I've worked closely with warehouse management systems (WMS), helping streamline inventory tracking and improve overall operational workflows. I pride myself on being a reliable team player, often collaborating with colleagues to meet production and shipment goals on time. Through my years of experience, I've learned how to adapt to fast-paced environments, troubleshoot challenges, and implement best practices that enhance productivity and reduce errors.
Publications
- Optimizing Warehouse Operations: Best Practices for Efficiency and Safety
- The Future of Warehouse Automation
- Training the Next Generation of Warehouse Professionals
Hobbies and Interests
- Enthusiastic about traveling, hiking, and community service.
- Enjoys gardening and participating in team sports.
Community Service
Throughout the years, I've been actively involved in community service and volunteer work, focusing on making a positive impact in my local area. I've volunteered with local food banks, helping organize and distribute food to families in need. Additionally, I've participated in community clean-up events, where I've worked alongside other volunteers to improve public spaces and raise awareness about environmental sustainability. I believe in the power of giving back, and my volunteer work has allowed me to contribute meaningfully while developing strong relationships within my community.
Awards
- Outstanding Achievement in Customer Satisfaction, 2013
- Top Program Suggestion Contributors, 2022
- Best Performer Of The Year, 2021
- Manual Conveyor DIY Project, 2021
- ISO 9001 QMS - 2024
- Experience as internal auditees for QMS and become a exact auditees during external audit
- ISO 45001 - Safety & Health - 2023
- Break Record For Inbounding Volume 94K For The Day, 2021
- Eliminate RFQC, 2020
- Productivity Achievement Ops, 2022
- SOP Creation For All The Process, 2023
- GSTD, 2021
- OMS Improvements, 2020
- Tunnel From Mezzanine, 2019
- Safety & Health Noticed Board, 2022
Languages
- Tamil
- English
- Malay
General Statement
- Salary expectations are negotiable, based on the overall compensation package and job responsibilities
- Compensation expectations are open to discussion depending on the role and benefits package
- I am more focused on the opportunity for growth and the value I can bring to the organization, and I am open to discussing compensation at the appropriate stage
References
References available upon request.
Timeline
Warehouse Executive Supervisor
ZALORA Group
12.2013 - Current
Warehouse Team Leader
N.Z New Image & International (MLM)
02.2010 - 12.2012
Technician
Astro
01.2009 - 12.2009
Senior Customer Service
Pizza Hut
11.2007 - 01.2008
SPM/STPM -
SMK BUKIT BINTANG
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